Sharpen is a cloud native contact center platform that enables customer experience teams to establish better customer relationships. With its industry-leading software solutions, organizations can empower their customer service and sales teams to maximize productivity leading to increased customer satisfaction.
As a call center software, Sharpen evolves with its users and as new technologies emerge. From automatic, skills-based inbound routing to call management to integration with any existing CRM software to embedded reporting and analytics, the platform ensures that the customer service representatives of the business are provide ample support with the contact center industry’s most robust cloud native solution.
Show MoreSharpen provides a centralized enterprise-grade communication platform for small, medium and large businesses. This cloud based solution unites the entire organization from sales to customer service in one fully-managed account. It transforms the way people think about customer service technology, and provides an omni-channel customer experience from a single, easy-to-use, unified cloud communications platform.
Sharpen provides an opportunity for the business to optimize its customer service team’s strengths and ensure that each interaction is routed to the most qualified agent for efficient resolution. There is also option for the business to fully digitize its operations, eliminating the need for hardware by utilizing a VoIP phone system to make calls and video chat, text message and more from the same platform. this digitization extends to its reporting system as well, gathering data across multiple queues, agents, dates, or call-related metrics.
The platform also benefits the business’ customers as they get to choose how they interact with your contact center, service desk or support team. Businesses can respond to the multi-channel needs of their customers easily whether they use traditional voice or other self-service methods like texting, email, social media, live video or web chat. Regardless of where customer service agents are geographically located or where customers contact them from, Sharpen leverages an advanced IVR to intelligently route interactions based on skill level, past call history, and location.
Show MoreBearing in mind companies have their own business-related requirements, it is only reasonable they avoid settling on an all-encompassing, “perfect” software product. Just the same, it would be difficult to discover such application even among well-known software systems. The better step to do is to take note of the various significant functions that entail research such as major features, costing, technical skill ability of staff, organizational size, etc. Next, you should perform your research fully. Browse over some of these Sharpen evaluations and check out each of the solutions in your shortlist in detail. Such detailed research guarantee you circumvent unsuitable apps and buy the system which provides all the features your business requires to realize efficiency.
Position of Sharpen in our main categories:
Sharpen is one of the top 500 Communications Software products
Sharpen is one of the 500 Customer Support Software products
Since each company has specific business wants, it is prudent for them to abstain from seeking a one-size-fits-all faultless software solution. Needless to say, it would be futile to try to find such a system even among widely used software applications. The intelligent thing to do would be to jot down the various important elements that require consideration such as main features, finances, skill levels of staff members, company size etc. Then, you should do your homework thoroughly. Read some Sharpen VoIP Software reviews and look into each of the other systems in your shortlist in detail. Such comprehensive groundwork can make sure you weed out ill-fitting systems and choose the solution that presents all the features you require for business success.
Sharpen Pricing Plans:
$119/user/month
$25/user/month
Sharpen Pricing Plans:
Free Trial
Full Contact Center Capabilities
$119/user/month
Unified Communications App
$25/user/month
Full contact center capabilities focused on improving agent and customer experiences – $119 per user/per month
Unified communications app for everyone in the company – $25 per user/per month
We realize that when you decide to purchase a VoIP Software it’s crucial not only to learn how experts evaluate it in their reviews, but also to find out if the actual people and businesses that purchased it are actually content with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Sharpen reviews across a vast range of social media sites. The information is then displayed in a simple to understand format showing how many customers had positive and negative experience with Sharpen. With that information at your disposal you will be equipped to make an informed business decision that you won’t regret.
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Included out-of-the-box-integrations with Salesforce, Zendesk, and ServiceNow. Open APIs that support flexible integrations with virtually any application you already use, including homegrown CRMs and databases.
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