MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Sharpen Review

Sharpen
Our score: 7.4 User satisfaction: N/A

What is Sharpen?

Sharpen is a cloud native contact center platform that enables customer experience teams to establish better customer relationships. With its industry-leading software solutions, organizations can empower their customer service and sales teams to maximize productivity leading to increased customer satisfaction.

As a call center software, Sharpen evolves with its users and as new technologies emerge. From automatic, skills-based inbound routing to call management to integration with any existing CRM software to embedded reporting and analytics, the platform ensures that the customer service representatives of the business are provide ample support with the contact center industry’s most robust cloud native solution.

Show More

Overview of Sharpen Benefits

Sharpen provides a centralized enterprise-grade communication platform for small, medium and large businesses. This cloud based solution unites the entire organization from sales to customer service in one fully-managed account. It transforms the way people think about customer service technology, and provides an omni-channel customer experience from a single, easy-to-use, unified cloud communications platform.

Sharpen provides an opportunity for the business to optimize its customer service team’s strengths and ensure that each interaction is routed to the most qualified agent for efficient resolution. There is also option for the business to fully digitize its operations, eliminating the need for hardware by utilizing a VoIP phone system to make calls and video chat, text message and more from the same platform. this digitization extends to its reporting system as well, gathering data across multiple queues, agents, dates, or call-related metrics.

The platform also benefits the business’ customers as they get to choose how they interact with your contact center, service desk or support team. Businesses can respond to the multi-channel needs of their customers easily whether they use traditional voice or other self-service methods like texting, email, social media, live video or web chat. Regardless of where customer service agents are geographically located or where customers contact them from, Sharpen leverages an advanced IVR to intelligently route interactions based on skill level, past call history, and location.

Show More

Overview of Sharpen Features

  • Centralized Dashboard
  • Team visibility
  • Measurable
  • Skill-based routing
  • Automatic call distribution
  • Auto-log activity
  • Call recording
  • Call monitoring
  • No busy signal
  • Voicemail to email
  • Virtual fax
  • Dynamic capacity
  • Agent monitoring
  • Connect softphone
  • Call analytics
  • HIPAA-compliant

Sharpen Position In Our Categories

Bearing in mind companies have their own business-related requirements, it is only reasonable they avoid settling on an all-encompassing, “perfect” software product. Just the same, it would be difficult to discover such application even among well-known software systems. The better step to do is to take note of the various significant functions that entail research such as major features, costing, technical skill ability of staff, organizational size, etc. Next, you should perform your research fully. Browse over some of these Sharpen evaluations and check out each of the solutions in your shortlist in detail. Such detailed research guarantee you circumvent unsuitable apps and buy the system which provides all the features your business requires to realize efficiency.

Position of Sharpen in our main categories:

TOP 500

Sharpen is one of the top 500 Communications Software products

TOP 500

Sharpen is one of the 500 Customer Support Software products

Since each company has specific business wants, it is prudent for them to abstain from seeking a one-size-fits-all faultless software solution. Needless to say, it would be futile to try to find such a system even among widely used software applications. The intelligent thing to do would be to jot down the various important elements that require consideration such as main features, finances, skill levels of staff members, company size etc. Then, you should do your homework thoroughly. Read some Sharpen VoIP Software reviews and look into each of the other systems in your shortlist in detail. Such comprehensive groundwork can make sure you weed out ill-fitting systems and choose the solution that presents all the features you require for business success.

How Much Does Sharpen Cost?

Sharpen Pricing Plans:

Free Trial

Full Contact Center Capabilities

$119/user/month

Unified Communications App

$25/user/month

Show More

What are Sharpen pricing details?

Sharpen Pricing Plans:

Free Trial

Full Contact Center Capabilities

$119/user/month

Unified Communications App

$25/user/month

Full contact center capabilities focused on improving agent and customer experiences – $119 per user/per month

  • Multi-tenant microservices
  • 14 global data regions in 40+ global data centers
  • Active/active and real-time replication
  • Continuous feature release with no downtime
  • AES 256-bit encryption of data at rest and in transit
  • Purpose-built by our internal development team
  • 100% open REST API platform
  • .CX — object-oriented programming language
  • Automatic lowest latency routing
  • IP phone supported
  • Single sign-on (SSO) supported
  • HIPPA Compliant & PCI DSS Compliant
  • GDPR compliance
  • USA federal, state, and local telemarketing regulations
  • 100% web-based
  • Advanced security and policy management
  • Instant global phone number provisioning
  • Latency monitoring tools
  • Simple configuration of features
  • Cloud-native IP PBX
  • Web-based developer portal for API’s
  • Advanced API log viewer
  • Webhook log viewer
  • Online documentation with code examples
  • Embedded API console
  • 24/7/365 US-based support
  • Enterprise service level agreements
  • Submit and manage cases online
  • Detailed release and feature notes
  • Subscribe to release alerts
  • Knowledge base and online resource center training center
  • System administrator and supervisor training
  • Well-defined onboarding process
  • Dedicated Customer Success Manager through the life of contract
  • Integrations with Salesforce, Zendesk, ServiceNow, and more custom options
  • Analytics & Insights
  • Omnichannel Capabilities
  • Whisper, Listen, Barge-In
  • ACD
  • Sharpen Logic (IVR/IVA)
  • Sharpen University (WFO/QA)
  • Post-interaction surveys
  • Sharpen Tables: Custom Data Models
  • Sharpen Actions (Automated Robotic Processes)
  • Sharpen Cadence (Outbound Campaign Manager)
  • Workforce management
  • Domestic local minutes, inbound, and outbound
  • Domestic long-distance minutes, inbound, and outbound
  • Port or provision phone numbers
  • Third-party integrations supported
  • Inbound/Outbound calling
  • Webphone supported

 

Unified communications app for everyone in the company – $25 per user/per month

  • Multi-tenant microservices
  • 14 global data regions in 40+ global data centers
  • Active/active and real-time replication
  • Continuous feature release with no downtime
  • AES 256-bit encryption of data at rest and in transit
  • 100% open REST API platform
  • .CX — object-oriented programming language
  • Automatic lowest latency routing
  • IP phone supported
  • Webphone supported
  • Single sign-on (SSO) supported
  • HIPAA compliant
  • PCI DSS compliant tools
  • GDPR compliance
  • USA federal, state, and local telemarketing regulations
  • TCPA & DNC Compliant
  • 100% web-based
  • Advanced security and policy management
  • Instant global phone number provisioning
  • Latency monitoring tools
  • Simple configuration of features
  • Cloud-native IP PBX
  • Web-based developer portal for API’s
  • Advanced API log viewer
  • Webhook log viewer
  • Online documentation with code examples
  • Embedded API console
  • 24/7/365 US-based support
  • Enterprise service level agreements
  • Submit and manage cases online
  • Detailed release and feature notes
  • Subscribe to release alerts
  • Knowledge base and online resource center
  • Dedicated Customer Success Manager through the life of contract
  • System administrator and supervisor training
  • Well-defined onboarding process

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you decide to purchase a VoIP Software it’s crucial not only to learn how experts evaluate it in their reviews, but also to find out if the actual people and businesses that purchased it are actually content with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Sharpen reviews across a vast range of social media sites. The information is then displayed in a simple to understand format showing how many customers had positive and negative experience with Sharpen. With that information at your disposal you will be equipped to make an informed business decision that you won’t regret.

Video

Screenshots

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Sharpen?

Included out-of-the-box-integrations with Salesforce, Zendesk, and ServiceNow. Open APIs that support flexible integrations with virtually any application you already use, including homegrown CRMs and databases.

Note

Sharpen
is waiting for
your first review.

Arrow

Write your own review of this product

ADD A REVIEW

More reviews from 0 actual users:

women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.

OR

Sign in with company email

Sign in with company email

Nestor Gilbert

By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.

Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

Unsure about this software?
FIND ALTERNATIVES
TOP

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.

Share
Tweet
Share