Sharpen is a cloud native contact center platform that enables customer experience teams to establish better customer relationships. With its industry-leading software solutions, organizations can empower their customer service and sales teams to maximize productivity leading to increased customer satisfaction.
As a call center software, Sharpen evolves with its users and as new technologies emerge. From automatic, skills-based inbound routing to call management to integration with any existing CRM software to embedded reporting and analytics, the platform ensures that the customer service representatives of the business are provide ample support with the contact center industry’s most robust cloud native solution.
Show MoreSharpen provides a centralized enterprise-grade communication platform for small, medium and large businesses. This cloud based solution unites the entire organization from sales to customer service in one fully-managed account. It transforms the way people think about customer service technology, and provides an omni-channel customer experience from a single, easy-to-use, unified cloud communications platform.
Sharpen provides an opportunity for the business to optimize its customer service team’s strengths and ensure that each interaction is routed to the most qualified agent for efficient resolution. There is also option for the business to fully digitize its operations, eliminating the need for hardware by utilizing a VoIP phone system to make calls and video chat, text message and more from the same platform. this digitization extends to its reporting system as well, gathering data across multiple queues, agents, dates, or call-related metrics.
The platform also benefits the business’ customers as they get to choose how they interact with your contact center, service desk or support team. Businesses can respond to the multi-channel needs of their customers easily whether they use traditional voice or other self-service methods like texting, email, social media, live video or web chat. Regardless of where customer service agents are geographically located or where customers contact them from, Sharpen leverages an advanced IVR to intelligently route interactions based on skill level, past call history, and location.
Show MoreBecause companies have their own business-related wants, it is only reasonable they abstain from picking an all-encompassing, ideal business program. Nevertheless, it is troublesome to pinpoint such an app even among branded software systems. The sensible thing to do would be to jot down the several essential factors that entail analysis such as crucial features, price terms, skill capability of staff, organizational size, etc. The second step is, you must double down on the product research thoroughly. Go over some of these Sharpen evaluations and look into each of the software systems in your shortlist in detail. Such all-encompassing research can make sure you circumvent unfit apps and choose the system which includes all the benefits your company requires.
Position of Sharpen in our main categories:
Sharpen is one of the top 500 Communications Software products
Sharpen is one of the 500 Customer Support Software products
Each company has different needs and requires a software that can be personalized for their size, kind of staff members and customers, and the particular industry they are in. For these reasons, no system can offer perfect functionality out-of-the-box. When you search a software product, first be sure what you want it for. Read some Sharpen VoIP Software reviews and ask yourself do you desire basic functionality or do you want complex features? Are there any industry-specific tools that you are searching for? Find the answers to these queries to help your search. There are plenty of elements that you need to reflect on and these include your finances, specific business requirements, your company size, integration needs etc. Take your time, use a few free trials, and finally zero in on the platform that provides all that you require to improve your organization competence and productivity.
Sharpen Pricing Plans:
$119/user/month
$25/user/month
Sharpen Pricing Plans:
Free Trial
Full Contact Center Capabilities
$119/user/month
Unified Communications App
$25/user/month
Full contact center capabilities focused on improving agent and customer experiences – $119 per user/per month
Unified communications app for everyone in the company – $25 per user/per month
We realize that when you decide to get a VoIP Software it’s crucial not only to see how professionals score it in their reviews, but also to check whether the actual users and enterprises that use these solutions are actually satisfied with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Sharpen reviews across a wide array of social media sites. The information is then presented in a simple to understand way showing how many people had positive and negative experience with Sharpen. With that information available you will be ready to make an informed buying choice that you won’t regret.
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Included out-of-the-box-integrations with Salesforce, Zendesk, and ServiceNow. Open APIs that support flexible integrations with virtually any application you already use, including homegrown CRMs and databases.
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