Sharpen Review
What is Sharpen?
Sharpen is a cloud native contact center platform that enables customer experience teams to establish better customer relationships. With its industry-leading software solutions, organizations can empower their customer service and sales teams to maximize productivity leading to increased customer satisfaction.
As a call center software, Sharpen evolves with its users and as new technologies emerge. From automatic, skills-based inbound routing to call management to integration with any existing CRM software to embedded reporting and analytics, the platform ensures that the customer service representatives of the business are provide ample support with the contact center industry’s most robust cloud native solution.
Show MoreOverview of Sharpen Benefits
Sharpen provides a centralized enterprise-grade communication platform for small, medium and large businesses. This cloud based solution unites the entire organization from sales to customer service in one fully-managed account. It transforms the way people think about customer service technology, and provides an omni-channel customer experience from a single, easy-to-use, unified cloud communications platform.
Sharpen provides an opportunity for the business to optimize its customer service team’s strengths and ensure that each interaction is routed to the most qualified agent for efficient resolution. There is also option for the business to fully digitize its operations, eliminating the need for hardware by utilizing a VoIP phone system to make calls and video chat, text message and more from the same platform. this digitization extends to its reporting system as well, gathering data across multiple queues, agents, dates, or call-related metrics.
The platform also benefits the business’ customers as they get to choose how they interact with your contact center, service desk or support team. Businesses can respond to the multi-channel needs of their customers easily whether they use traditional voice or other self-service methods like texting, email, social media, live video or web chat. Regardless of where customer service agents are geographically located or where customers contact them from, Sharpen leverages an advanced IVR to intelligently route interactions based on skill level, past call history, and location.
Show MoreOverview of Sharpen Features
- Centralized Dashboard
- Team visibility
- Measurable
- Skill-based routing
- Automatic call distribution
- Auto-log activity
- Call recording
- Call monitoring
- No busy signal
- Voicemail to email
- Virtual fax
- Dynamic capacity
- Agent monitoring
- Connect softphone
- Call analytics
- HIPAA-compliant
Sharpen Position In Our Categories
Knowing that companies have particular business needs, it is reasonable that they avoid paying for an all-in-one, “perfect” system. Nonetheless, it would be almost impossible to try to stumble on such a software solution even among widely used software solutions. The efficient thing to do would be to narrow down the numerous key aspects which entail deliberation like important features, costing, technical skill levels of staff members, business size, etc. Thereafter, you should perform the research to a full extent. Have a look at some of these Sharpen reviews and check out the other applications in your shortlist more closely. Such all-encompassing product investigation ascertains you weed out poorly fit software products and choose the one that includes all the features your business requires.
Position of Sharpen in our main categories:
TOP
500
Sharpen is one of the top 500 Communications Software products
TOP
500
Sharpen is one of the 500 Customer Support Software products
Since each enterprise has specific business requirements, it is prudent for them to refrain from looking for a one-size-fits-all faultless software solution. Needless to say, it would be pointless to try to find such a system even among market-leading software solutions. The smart thing to do would be to catalog the various vital factors that need consideration such as main features, finances, skill levels of staff members, company size etc. Then, you should do your homework thoroughly. Read some Sharpen VoIP Software reviews and investigate each of the other solutions in your shortlist in detail. Such comprehensive groundwork can make sure you discard ill-fitting systems and select the solution that provides all the elements you require for business success.
How Much Does Sharpen Cost?
Sharpen Pricing Plans:
Free Trial
Full Contact Center Capabilities
$119/user/month
Unified Communications App
$25/user/month
What are Sharpen pricing details?
Sharpen Pricing Plans:
Free Trial
Full Contact Center Capabilities
$119/user/month
Unified Communications App
$25/user/month
Full contact center capabilities focused on improving agent and customer experiences – $119 per user/per month
- Multi-tenant microservices
- 14 global data regions in 40+ global data centers
- Active/active and real-time replication
- Continuous feature release with no downtime
- AES 256-bit encryption of data at rest and in transit
- Purpose-built by our internal development team
- 100% open REST API platform
- .CX — object-oriented programming language
- Automatic lowest latency routing
- IP phone supported
- Single sign-on (SSO) supported
- HIPPA Compliant & PCI DSS Compliant
- GDPR compliance
- USA federal, state, and local telemarketing regulations
- 100% web-based
- Advanced security and policy management
- Instant global phone number provisioning
- Latency monitoring tools
- Simple configuration of features
- Cloud-native IP PBX
- Web-based developer portal for API’s
- Advanced API log viewer
- Webhook log viewer
- Online documentation with code examples
- Embedded API console
- 24/7/365 US-based support
- Enterprise service level agreements
- Submit and manage cases online
- Detailed release and feature notes
- Subscribe to release alerts
- Knowledge base and online resource center training center
- System administrator and supervisor training
- Well-defined onboarding process
- Dedicated Customer Success Manager through the life of contract
- Integrations with Salesforce, Zendesk, ServiceNow, and more custom options
- Analytics & Insights
- Omnichannel Capabilities
- Whisper, Listen, Barge-In
- ACD
- Sharpen Logic (IVR/IVA)
- Sharpen University (WFO/QA)
- Post-interaction surveys
- Sharpen Tables: Custom Data Models
- Sharpen Actions (Automated Robotic Processes)
- Sharpen Cadence (Outbound Campaign Manager)
- Workforce management
- Domestic local minutes, inbound, and outbound
- Domestic long-distance minutes, inbound, and outbound
- Port or provision phone numbers
- Third-party integrations supported
- Inbound/Outbound calling
- Webphone supported
Unified communications app for everyone in the company – $25 per user/per month
- Multi-tenant microservices
- 14 global data regions in 40+ global data centers
- Active/active and real-time replication
- Continuous feature release with no downtime
- AES 256-bit encryption of data at rest and in transit
- 100% open REST API platform
- .CX — object-oriented programming language
- Automatic lowest latency routing
- IP phone supported
- Webphone supported
- Single sign-on (SSO) supported
- HIPAA compliant
- PCI DSS compliant tools
- GDPR compliance
- USA federal, state, and local telemarketing regulations
- TCPA & DNC Compliant
- 100% web-based
- Advanced security and policy management
- Instant global phone number provisioning
- Latency monitoring tools
- Simple configuration of features
- Cloud-native IP PBX
- Web-based developer portal for API’s
- Advanced API log viewer
- Webhook log viewer
- Online documentation with code examples
- Embedded API console
- 24/7/365 US-based support
- Enterprise service level agreements
- Submit and manage cases online
- Detailed release and feature notes
- Subscribe to release alerts
- Knowledge base and online resource center
- Dedicated Customer Success Manager through the life of contract
- System administrator and supervisor training
- Well-defined onboarding process
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We know that when you decide to get a VoIP Software it’s crucial not only to find out how experts score it in their reviews, but also to find out whether the real people and enterprises that use it are actually happy with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Sharpen reviews across a wide range of social media sites. The data is then displayed in an easy to digest form revealing how many customers had positive and negative experience with Sharpen. With that information at hand you will be equipped to make an informed purchasing decision that you won’t regret.
Video
Screenshots
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Sharpen?
Included out-of-the-box-integrations with Salesforce, Zendesk, and ServiceNow. Open APIs that support flexible integrations with virtually any application you already use, including homegrown CRMs and databases.
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