VCC Live Review

All-in-One Platform

VCC Live provides you with the ability to perform a wide range of call center related actions. Among these are management functions (project and database, user, script, and quality control), inbound and outbound calls, telesales, and debt collection operations.

Powerful Management Functions

This call center solution offers a number of robust management tools to ensure operational efficiency and the continuous provision of high-quality customer support. VCC Live is designed with an optimum project configuration and profit-and-loss statement option with highly efficient workforce distribution. You can customize your database format on a per-project basis. It also offers user management, script management, and quality control management tools.

Easy Cloud-Based Solution

Because of its cloud-based architecture, there is no software that you need to install in your work computers for VCC Live to be usable. All you and your employees need to go about your tasks is a strong working internet connection. Moreover, VCC Live supports work from more than 150 countries across all continents.

Omni-Channel Application

Though VCC Live is designed specifically for voice communications, it can also support other modes of exchange. It lets you send emails, exchange instant messages, and transmit SMS for interaction with your customers thus, making the solution an omnichannel one.

Pay Over the Phone Convenience

To support its debt collection solution fully, VCC Live has a pay-over-the-phone tool called VCC Pay. With this, your employees can process payments for debts securely for customers.

Top-tier Telecommunication Services

You can use VCC Live®’s telecommunication services at a competitive rate. This platform allows businesses to make and receive phone calls using local numbers in more than 150 countries. It also offers toll-free, local rate, high rate numbers services, telephone number portability, as well as SIP connectivity.

Predictive Dialer

VCC Live has a predictive dialing capability that lets your agents save time. This makes your employees more efficient and allows them to reach more customers in a short span of time.

Insightful Reports and Statistics

This solution helps you conduct a more efficient approach to monitoring your agents’ activities. You can generate individual reports, with customized structures and data, as well as view snapshots of call statistics in real-time for tracking of outbound and inbound activities, dialer status, and calls in queues or IVR. With VCC Live, every system activity is continuously visible to support quality checking processes.

Integration Capabilities

VCC Live plays well with other solutions. It uses a wide array of integration tools, including IVR API, database API and Webhook, Script SDK, and Web integration. It supports interfacing with Salesforce, Facebook Messenger, Zapier, and WorldPay among others to give you a more connected office ecosystem.

Minimal System Requirements

To run VCC Live, you don’t need to make expensive technology spendings. It only requires basic business hardware requirements (as low as Pentium 4, 1G RAM, DirectX 9, 1GB of free disk space, etc). You can use either Windows or Linux, any brand/make of quality headset, and a decent, business-level broadband internet connection (ideally 100kbit/sec per workstation).

Robust Data Security and Data Protection

This solution provides high-security data storage, where all your business data are automatically stored on multiple servers to prevent data loss. What’s more, even if your storage device is damaged, VCC Live can still restore your data. It also provides encrypted communication, multi-level user rights management, and physical protection.

Around the Clock Support

The VCC Live support team is always on hand to assist you. You can reach them through your preferred method any time and you can expect them to respond promptly, allowing you to get back to work with minimal disruptions. Plus, you get a dedicated account manager who can help you make the most out of the software.