Vivocha Review
What is Vivocha?
Vivocha is a functional, advanced, and innovative multichannel customer interaction platform that helps companies streamline their professional relationships, and make use of them to boost ROI rates. Being cloud-based, Vivocha doesn’t require complex installation and maintenance efforts, but still empowers personal and real-time interactions between your operational center agents and your online customers.
Priced on quote basis, Vivocha will provide all customer support functionality you need at a reasonable expense, and you will only pay for the functionalities that you genuinely need. Besides, the tool is well-integrated, and its powerful open APIs make it possible for the platform to blend easily inside every homegrown software infrastructure. Vivocha has the power to serve plenty of clients at ones, which makes it most suitable for medium and large businesses.
Vivocha’s top features include: real-time interaction dashboards, real-time analytics, canned responses, consoles, macros, transcript analysis, co-browsing, proactive engagement, and many others.
Show MoreOverview of Vivocha Benefits
Vivocha is one of the simplest and most efficient multichannel customer service platforms you could use to engage current and prospective clients, hosted in cloud, and tailored to respond to customer requests in real time, and with the right agent on board. Due to its speed and innovative character, Vivocha delivers personalized and highly flexible interaction which can impress every customer, using a unique combination of video and audio (VoIP), calls, chat, and similar collaboration means, as for instance co-browsing and sharing documents.
Its web foundry is powerful and very intuitive, and takes less than 5 minutes after the customer’s landed on the page to establish communication and to provide assistance. Data is carefully stored and organized in an open database, where each agent can peak to find relevant information when fixing an issue, or communicate straight away with his colleagues to round up the best solution for the customer. The best thing about this database is that it is accessible from every device and every location, meaning that teams can stay connected even when working on few locations.
Vivocha is a cloud-hosted app, which means that there are no installation or deployment costs involved, and the user doesn’t have to worry about updates and maintenance. Vivocha’s proactive team puts innovation high on their priority list, and make sure that you will keep up with latest trends even without any IT knowledge or experience. The team will be there for you from the very beginning, providing training and live support to assist you to surmount the modest learning curve.
Show MoreOverview of Vivocha Features
- Web Foundry
- Real-Time Interaction Dashboards
- Transcript Analysis
- Proactive Engagement
- Co-Browsing
- Real-Time Analytics
- Canned Responses
- Macros
- Console
- Integrations
- Mobile Optimization
- SSL Suport
- A/B Testing
- Visitor Tracking History
- Voice Call
- Click-to-Call
Vivocha Position In Our Categories
Since businesses have specific business demands, it is only practical that they steer clear of getting a one-size-fits-all, “perfect” business application. Nevertheless, it is almost impossible to chance on such application even among recognizable software systems. The best step to undertake is to make a list of the several critical factors which need analysis like critical features, price plans, technical skill capability of staff members, business size, etc. Next, you must follow through the research systematically. Have a look at some of these Vivocha review articles and explore each of the software systems in your list in detail. Such well-rounded product investigation guarantees you avoid unsuitable apps and subscribe to the one which offers all the aspects your business requires in growing the business.
Position of Vivocha in our main categories:
TOP
100
Vivocha is one of the top 100 Customer Support Software products
There are popular and widely used applications in each software category. But are they automatically the best fit for your organization’s special requirements? A popular software solution may have thousands of customers, but does it present what you need? For this reason, do not blindly invest in popular systems. Read at least a few Vivocha Live Chat Software reviews and mull over the factors that you desire in the software such as the fees, main tools, available integrations etc. Then, choose a few systems that fit your needs. Try out the free trials of these apps, read online comments, get explanations from the seller, and do your investigation meticulously. This profound groundwork is certain to aid you choose the most excellent software platform for your company’s specific wants.
How Much Does Vivocha Cost?
Vivocha Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Vivocha pricing details?
Vivocha Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Vivocha pricing information is available only upon request. Contact the vendor direclty for a quote. A free demo of the system is also available.
User Satisfaction
Positive Social Media Mentions
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Negative Social Media Mentions
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We realize that when you make a decision to buy a Live Chat Software it’s vital not only to find out how professionals score it in their reviews, but also to discover whether the actual clients and businesses that purchased these solutions are actually satisfied with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Vivocha reviews across a broad range of social media sites. The information is then displayed in a simple to digest format indicating how many clients had positive and negative experience with Vivocha. With that information available you should be equipped to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Vivocha?
Vivocha integrates with the following systems and applications:
- Magento
- MagentoGo
- Hybris
- Shopify
- WordPress
- Joomla
- PrestaShop
- Drupal
- Microsoft Dynamics
- Google Analytics
- Google Docs
- Zendesk
- Docebo
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