Vivocha Review
What is Vivocha?
Vivocha is a functional, advanced, and innovative multichannel customer interaction platform that helps companies streamline their professional relationships, and make use of them to boost ROI rates. Being cloud-based, Vivocha doesn’t require complex installation and maintenance efforts, but still empowers personal and real-time interactions between your operational center agents and your online customers.
Priced on quote basis, Vivocha will provide all customer support functionality you need at a reasonable expense, and you will only pay for the functionalities that you genuinely need. Besides, the tool is well-integrated, and its powerful open APIs make it possible for the platform to blend easily inside every homegrown software infrastructure. Vivocha has the power to serve plenty of clients at ones, which makes it most suitable for medium and large businesses.
Vivocha’s top features include: real-time interaction dashboards, real-time analytics, canned responses, consoles, macros, transcript analysis, co-browsing, proactive engagement, and many others.
Show MoreOverview of Vivocha Benefits
Vivocha is one of the simplest and most efficient multichannel customer service platforms you could use to engage current and prospective clients, hosted in cloud, and tailored to respond to customer requests in real time, and with the right agent on board. Due to its speed and innovative character, Vivocha delivers personalized and highly flexible interaction which can impress every customer, using a unique combination of video and audio (VoIP), calls, chat, and similar collaboration means, as for instance co-browsing and sharing documents.
Its web foundry is powerful and very intuitive, and takes less than 5 minutes after the customer’s landed on the page to establish communication and to provide assistance. Data is carefully stored and organized in an open database, where each agent can peak to find relevant information when fixing an issue, or communicate straight away with his colleagues to round up the best solution for the customer. The best thing about this database is that it is accessible from every device and every location, meaning that teams can stay connected even when working on few locations.
Vivocha is a cloud-hosted app, which means that there are no installation or deployment costs involved, and the user doesn’t have to worry about updates and maintenance. Vivocha’s proactive team puts innovation high on their priority list, and make sure that you will keep up with latest trends even without any IT knowledge or experience. The team will be there for you from the very beginning, providing training and live support to assist you to surmount the modest learning curve.
Show MoreOverview of Vivocha Features
- Web Foundry
- Real-Time Interaction Dashboards
- Transcript Analysis
- Proactive Engagement
- Co-Browsing
- Real-Time Analytics
- Canned Responses
- Macros
- Console
- Integrations
- Mobile Optimization
- SSL Suport
- A/B Testing
- Visitor Tracking History
- Voice Call
- Click-to-Call
Vivocha Position In Our Categories
Keeping in mind businesses have their own business-related requirements, it is wise that they steer clear of selecting an all-encompassing, ”best” solution. Regardless, it is almost impossible to find such a software product even among recognizable software products. The correct step to undertake is to write down the various significant factors which entail inspection including key features, packages, technical skill capability of staff members, organizational size, etc. Next, you must follow through the research exhaustively. Have a look at some Vivocha evaluations and explore each of the software products in your list in detail. Such comprehensive research ascertains you circumvent unsuitable software solutions and pay for the system which offers all the function your company requires to realize efficiency.
Position of Vivocha in our main categories:
TOP
100
Vivocha is one of the top 100 Customer Support Software products
Companies have different needs and requirements and no software application can be ideal in such a situation. It is futile to try to find a perfect off-the-shelf software product that fulfills all your business wants. The wise thing to do would be to modify the system for your unique requirements, staff member skill levels, finances, and other factors. For these reasons, do not rush and pay for well-publicized popular solutions. Though these may be widely used, they may not be the ideal fit for your particular needs. Do your groundwork, look into each short-listed system in detail, read a few Vivocha Live Chat Software reviews, speak to the seller for explanations, and finally settle for the product that presents what you want.
How Much Does Vivocha Cost?
Vivocha Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Vivocha pricing details?
Vivocha Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Vivocha pricing information is available only upon request. Contact the vendor direclty for a quote. A free demo of the system is also available.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We know that when you make a decision to get a Live Chat Software it’s crucial not only to find out how experts rank it in their reviews, but also to find out whether the real clients and enterprises that use these solutions are indeed content with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Vivocha reviews across a vast array of social media sites. The information is then presented in an easy to understand way revealing how many users had positive and negative experience with Vivocha. With that information at hand you should be prepared to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Vivocha?
Vivocha integrates with the following systems and applications:
- Magento
- MagentoGo
- Hybris
- Shopify
- WordPress
- Joomla
- PrestaShop
- Drupal
- Microsoft Dynamics
- Google Analytics
- Google Docs
- Zendesk
- Docebo
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