Vivocha Review
What is Vivocha?
Vivocha is a functional, advanced, and innovative multichannel customer interaction platform that helps companies streamline their professional relationships, and make use of them to boost ROI rates. Being cloud-based, Vivocha doesn’t require complex installation and maintenance efforts, but still empowers personal and real-time interactions between your operational center agents and your online customers.
Priced on quote basis, Vivocha will provide all customer support functionality you need at a reasonable expense, and you will only pay for the functionalities that you genuinely need. Besides, the tool is well-integrated, and its powerful open APIs make it possible for the platform to blend easily inside every homegrown software infrastructure. Vivocha has the power to serve plenty of clients at ones, which makes it most suitable for medium and large businesses.
Vivocha’s top features include: real-time interaction dashboards, real-time analytics, canned responses, consoles, macros, transcript analysis, co-browsing, proactive engagement, and many others.
Show MoreOverview of Vivocha Benefits
Vivocha is one of the simplest and most efficient multichannel customer service platforms you could use to engage current and prospective clients, hosted in cloud, and tailored to respond to customer requests in real time, and with the right agent on board. Due to its speed and innovative character, Vivocha delivers personalized and highly flexible interaction which can impress every customer, using a unique combination of video and audio (VoIP), calls, chat, and similar collaboration means, as for instance co-browsing and sharing documents.
Its web foundry is powerful and very intuitive, and takes less than 5 minutes after the customer’s landed on the page to establish communication and to provide assistance. Data is carefully stored and organized in an open database, where each agent can peak to find relevant information when fixing an issue, or communicate straight away with his colleagues to round up the best solution for the customer. The best thing about this database is that it is accessible from every device and every location, meaning that teams can stay connected even when working on few locations.
Vivocha is a cloud-hosted app, which means that there are no installation or deployment costs involved, and the user doesn’t have to worry about updates and maintenance. Vivocha’s proactive team puts innovation high on their priority list, and make sure that you will keep up with latest trends even without any IT knowledge or experience. The team will be there for you from the very beginning, providing training and live support to assist you to surmount the modest learning curve.
Show MoreOverview of Vivocha Features
- Web Foundry
- Real-Time Interaction Dashboards
- Transcript Analysis
- Proactive Engagement
- Co-Browsing
- Real-Time Analytics
- Canned Responses
- Macros
- Console
- Integrations
- Mobile Optimization
- SSL Suport
- A/B Testing
- Visitor Tracking History
- Voice Call
- Click-to-Call
Vivocha Position In Our Categories
Since companies have unique business-related wants, it is sensible they steer clear of buying an all-in-one, ideal software system. Just the same, it is almost impossible to stumble on such an app even among popular software systems. The best thing to undertake should be to set down the several chief factors that demand deliberation including key features, budget, technical skill competence of staff members, business size, etc. Then, you should do your research systematically. Have a look at some Vivocha review articles and look into the other software products in your shortlist more closely. Such comprehensive product investigation can make sure you stay away from ill-fitting applications and buy the one which provides all the features your business requires.
Position of Vivocha in our main categories:
TOP
100
Vivocha is one of the top 100 Customer Support Software products
Each company has different wants and needs a software that can be customized for their size, kind of workers and buyers, and the specific industry they are in. For these reasons, no system can offer perfect functionality off-the-shelf. When you look for a software product, first be sure what you need it for. Read some Vivocha Live Chat Software reviews and ask yourself do you want basic features or do you want advanced tools? Are there any industry-specific tools that you are searching for? Find the answers to these queries to help your search. There are plenty of aspects that you need to consider and these include your budget, specific business requirements, your company size, integration needs etc. Take your time, use a few free trials, and finally zero in on the app that presents all that you need to boost your organization efficiency and productivity.
How Much Does Vivocha Cost?
Vivocha Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Vivocha pricing details?
Vivocha Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Vivocha pricing information is available only upon request. Contact the vendor direclty for a quote. A free demo of the system is also available.
User Satisfaction
Positive Social Media Mentions
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Negative Social Media Mentions
0
We know that when you make a decision to get a Live Chat Software it’s important not only to find out how experts rank it in their reviews, but also to discover if the actual clients and companies that bought it are indeed happy with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Vivocha reviews across a vast range of social media sites. The data is then displayed in a simple to understand way indicating how many clients had positive and negative experience with Vivocha. With that information at your disposal you will be prepared to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Vivocha?
Vivocha integrates with the following systems and applications:
- Magento
- MagentoGo
- Hybris
- Shopify
- WordPress
- Joomla
- PrestaShop
- Drupal
- Microsoft Dynamics
- Google Analytics
- Google Docs
- Zendesk
- Docebo
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