Vivocha Review
What is Vivocha?
Vivocha is a functional, advanced, and innovative multichannel customer interaction platform that helps companies streamline their professional relationships, and make use of them to boost ROI rates. Being cloud-based, Vivocha doesn’t require complex installation and maintenance efforts, but still empowers personal and real-time interactions between your operational center agents and your online customers.
Priced on quote basis, Vivocha will provide all customer support functionality you need at a reasonable expense, and you will only pay for the functionalities that you genuinely need. Besides, the tool is well-integrated, and its powerful open APIs make it possible for the platform to blend easily inside every homegrown software infrastructure. Vivocha has the power to serve plenty of clients at ones, which makes it most suitable for medium and large businesses.
Vivocha’s top features include: real-time interaction dashboards, real-time analytics, canned responses, consoles, macros, transcript analysis, co-browsing, proactive engagement, and many others.
Show MoreOverview of Vivocha Benefits
Vivocha is one of the simplest and most efficient multichannel customer service platforms you could use to engage current and prospective clients, hosted in cloud, and tailored to respond to customer requests in real time, and with the right agent on board. Due to its speed and innovative character, Vivocha delivers personalized and highly flexible interaction which can impress every customer, using a unique combination of video and audio (VoIP), calls, chat, and similar collaboration means, as for instance co-browsing and sharing documents.
Its web foundry is powerful and very intuitive, and takes less than 5 minutes after the customer’s landed on the page to establish communication and to provide assistance. Data is carefully stored and organized in an open database, where each agent can peak to find relevant information when fixing an issue, or communicate straight away with his colleagues to round up the best solution for the customer. The best thing about this database is that it is accessible from every device and every location, meaning that teams can stay connected even when working on few locations.
Vivocha is a cloud-hosted app, which means that there are no installation or deployment costs involved, and the user doesn’t have to worry about updates and maintenance. Vivocha’s proactive team puts innovation high on their priority list, and make sure that you will keep up with latest trends even without any IT knowledge or experience. The team will be there for you from the very beginning, providing training and live support to assist you to surmount the modest learning curve.
Show MoreOverview of Vivocha Features
- Web Foundry
- Real-Time Interaction Dashboards
- Transcript Analysis
- Proactive Engagement
- Co-Browsing
- Real-Time Analytics
- Canned Responses
- Macros
- Console
- Integrations
- Mobile Optimization
- SSL Suport
- A/B Testing
- Visitor Tracking History
- Voice Call
- Click-to-Call
Vivocha Position In Our Categories
Because companies have specific business wants, it is only wise they avoid settling on a one-size-fits-all, “perfect” solution. Regardless, it would be futile to try to stumble on such a software solution even among well-known software products. The right thing to undertake is to write down the several significant functions that entail analysis including critical features, price plans, skill capability of staff, company size, etc. After which, you should follow through your research thoroughly. Go over some Vivocha reviews and look over the other software systems in your list more closely. Such well-rounded product research guarantees you keep away from unsuitable apps and choose the one which provides all the tools your company requires.
Position of Vivocha in our main categories:
TOP
100
Vivocha is one of the top 100 Customer Support Software products
It's essential to realize that virtually no software in the Live Chat Software category is a perfect solution that can fulfill all the needs of all company types, sizes and industries. It may be a good idea to read a few Vivocha Live Chat Software reviews first as specific services might dominate just in a very narrow set of applications or be designed with a very specific type of industry in mind. Others may work with a goal of being simple and intuitive and consequently lack complicated elements desired by more experienced users. You can also come across services that cater to a broad group of users and give you a complex feature toolbox, but that usually comes at a more expensive price of such a software. Be certain that you're aware of your needs so that you select a service that offers exactly the features you look for.
How Much Does Vivocha Cost?
Vivocha Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Vivocha pricing details?
Vivocha Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Vivocha pricing information is available only upon request. Contact the vendor direclty for a quote. A free demo of the system is also available.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you choose to get a Live Chat Software it’s important not only to learn how professionals evaluate it in their reviews, but also to check if the real users and companies that use this software are indeed content with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Vivocha reviews across a broad range of social media sites. The information is then featured in a simple to understand form indicating how many customers had positive and negative experience with Vivocha. With that information available you should be ready to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Vivocha?
Vivocha integrates with the following systems and applications:
- Magento
- MagentoGo
- Hybris
- Shopify
- WordPress
- Joomla
- PrestaShop
- Drupal
- Microsoft Dynamics
- Google Analytics
- Google Docs
- Zendesk
- Docebo
Vivocha
is waiting for
your first review.
Write your own review of this product
ADD A REVIEWMore reviews from 0 actual users:
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
Sign in with LinkedIn
Why we require LinkedIn?
- Show the community that you're an actual user.
- We will only show your name and profile image in your review.
- You can still post your review anonymously.
OR
Sign in with company emailSign in with company email
Popular Vivocha Alternatives
Top Competitors To Vivocha By Price
Product name:
Price:
Trending Live Chat Software Reviews
Vivocha Comparisons
Product name:
Page last modified
Why is FinancesOnline free?