WSDesk Review
What is WSDesk?
WSDesk is a platform that helps businesses turn their WordPress eCommerce website or online store into a web-based support desk. Thanks to it, enterprises can deliver fast and efficient assistance to their clients, helping customer enjoy their products and services better, improve user satisfaction, and give their brand that positive ratings and feedback. Consequently, WSDesk is the perfect solution to enhance customer and brand loyalty and boost revenue.
With WSDesk, you don’t have to give cloud-based support ticketing services providers critical support data. You are in charge of your own support platform. WSDesk comes with a user-friendly and well-organized interface that streamlines all your support-related tasks so that you can focus on improving and growing your business.
Show MoreOverview of WSDesk Benefits
WSDesk makes it easy for WordPress store owners and online merchants to provide fast and reliable support and expertise to their customers. Featuring a user-friendly interface, WSDesk has all the features and capabilities enterprises need to deliver help and support whenever their clients require it.
The software comes with tons of customization options plus a view that can be tailored to suit your business needs and preferences. You can create your own tags, labels, and ticket fields just to mention a dew. The WSDesk platform provides automation capabilities, including auto-tagging, auto-assigning, and auto-suggestion to further streamline your workflow and processes.
With WSDesk, you can create an unlimited number of tickets and add a limitless number of agents to man your support system. As it is a cloud-based application, you are in control of your data, unlike other external ticketing service providers who can access a significant amount of information, including critical data such as your customers’ financial information and contact details.
For Zendesk users, WSDesk makes it easy for you to transport all your Zendesk tickets into the system with just a click of a button. Most important of all, WSDesk is an AJAX-based software. That means your website is able to run smoothly and seamlessly without you worrying about your store lagging down and your customers having a bad experience.
Show MoreOverview of WSDesk Features
- Simple Interface
- Create Tags, Labels, Ticket Fields, etc.
- Auto-Tagging
- Auto-Assigning
- Auto-Suggestion
- Email Support
- Backup and Restore
What Problems Will WSDesk Solve?
- Most of the support systems available are cloud based. Thus, arises a lot of limitations in terms of the number of users, agents etc.
- Cloud-based solution provider becomes the owner of your data and you get caught in the midst of lots of dependencies. This problem is completely solved by our plugin. Once you get the plugin, you can independently work with it.
- No monthly charges. Save yourself some bucks.
WSDesk Position In Our Categories
Bearing in mind companies have unique business-related needs, it is only sensible they steer clear of choosing a one-size-fits-all, ”best” solution. Nevertheless, it is troublesome to try to find such application even among popular software systems. The clever step to do is to set down the different major functions that merit scrutiny including key features, pricing, skill ability of staff members, organizational size, etc. Next, you must perform your product research fully. Go over some of these WSDesk reviews and scrutinize the other applications in your list in detail. Such well-rounded product investigation makes sure you weed out unfit apps and pay for the system which offers all the function your business requires.
Position of WSDesk in our main categories:
TOP
200
WSDesk is one of the top 200 Customer Support Software products
TOP
100
WSDesk is one of the 100 Help Desk Software products
If you are interested in WSDesk it might also be beneficial to investigate other subcategories of Help Desk Software listed in our base of B2B software reviews.
Organizations have diverse needs and requirements and no software platform can be ideal in such a situation. It is useless to try to find an ideal out-of-the-box software app that meets all your business wants. The wise thing to do would be to customize the solution for your specific requirements, worker skill levels, finances, and other factors. For these reasons, do not hasten and subscribe to well-publicized popular systems. Though these may be widely used, they may not be the best fit for your particular needs. Do your research, check out each short-listed system in detail, read a few WSDesk Help Desk Software reviews, call the vendor for clarifications, and finally settle for the product that provides what you require.
How Much Does WSDesk Cost?
WSDesk Pricing Plans:
Free Trial
What are WSDesk pricing details?
WSDesk Pricing Plans:
Free Trial
WSDesk offers a free basic plan and two enterprise pricing licenses for users to choose from. Give the details a look, and select the best option for your business:
Free Version – No License
- Email Support System
- Ajax Based System
- Wonderful UI
- Agents Reports
- Customizable Ticket Fields
- Agents Management
- Customizable Support Form
- Attachment support
- Import Zendesk Tickets
- Unlimited Agents
- Reporting And Analysing Tool
Single Site License – $89
- Auto Tagging And Assigning
- Auto Suggestion System
- Ticket Custom Views
- Triggers & Automation
- WSDesk Backup & Restore
- WooCommerce Fields & Reports
- One Year Support & Updates
- Email Support System
- Ajax Based System
- Wonderful UI
- Agents Reports
- Customizable Ticket Fields
- Agents Management
- Customizable Support Form
- Attachment support
- Import Zendesk Tickets
- Unlimited Agents
- Reporting & Analyzing Tool
Five Sites License – $129
- Auto Tagging And Assigning
- Auto Suggestion System
- Ticket Custom Views
- Triggers & Automation
- WSDesk Backup & Restore
- WooCommerce Fields & Reports
- One Year Support & Updates
- Email Support System
- Ajax Based System
- Wonderful UI
- Agents Reports
- Customizable Ticket Fields
- Agents Management
- Customizable Support Form
- Attachment support
- Import Zendesk Tickets
- Unlimited Agents
- Reporting And Analysing Tool
User Satisfaction
Positive Social Media Mentions
3
Negative Social Media Mentions
0
We realize that when you decide to buy a Help Desk Software it’s vital not only to see how professionals score it in their reviews, but also to check whether the actual clients and enterprises that bought these solutions are genuinely happy with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and WSDesk reviews across a wide array of social media sites. The information is then displayed in an easy to understand way indicating how many users had positive and negative experience with WSDesk. With that information at your disposal you will be prepared to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Free
- One-time payment
Customer Types
- Small Business
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for WSDesk?
WSDesk integrates with the following business systems and applications:
- WooCommerce
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