WSDesk Review
What is WSDesk?
WSDesk is a platform that helps businesses turn their WordPress eCommerce website or online store into a web-based support desk. Thanks to it, enterprises can deliver fast and efficient assistance to their clients, helping customer enjoy their products and services better, improve user satisfaction, and give their brand that positive ratings and feedback. Consequently, WSDesk is the perfect solution to enhance customer and brand loyalty and boost revenue.
With WSDesk, you don’t have to give cloud-based support ticketing services providers critical support data. You are in charge of your own support platform. WSDesk comes with a user-friendly and well-organized interface that streamlines all your support-related tasks so that you can focus on improving and growing your business.
Show MoreOverview of WSDesk Benefits
WSDesk makes it easy for WordPress store owners and online merchants to provide fast and reliable support and expertise to their customers. Featuring a user-friendly interface, WSDesk has all the features and capabilities enterprises need to deliver help and support whenever their clients require it.
The software comes with tons of customization options plus a view that can be tailored to suit your business needs and preferences. You can create your own tags, labels, and ticket fields just to mention a dew. The WSDesk platform provides automation capabilities, including auto-tagging, auto-assigning, and auto-suggestion to further streamline your workflow and processes.
With WSDesk, you can create an unlimited number of tickets and add a limitless number of agents to man your support system. As it is a cloud-based application, you are in control of your data, unlike other external ticketing service providers who can access a significant amount of information, including critical data such as your customers’ financial information and contact details.
For Zendesk users, WSDesk makes it easy for you to transport all your Zendesk tickets into the system with just a click of a button. Most important of all, WSDesk is an AJAX-based software. That means your website is able to run smoothly and seamlessly without you worrying about your store lagging down and your customers having a bad experience.
Show MoreOverview of WSDesk Features
- Simple Interface
- Create Tags, Labels, Ticket Fields, etc.
- Auto-Tagging
- Auto-Assigning
- Auto-Suggestion
- Email Support
- Backup and Restore
What Problems Will WSDesk Solve?
- Most of the support systems available are cloud based. Thus, arises a lot of limitations in terms of the number of users, agents etc.
- Cloud-based solution provider becomes the owner of your data and you get caught in the midst of lots of dependencies. This problem is completely solved by our plugin. Once you get the plugin, you can independently work with it.
- No monthly charges. Save yourself some bucks.
WSDesk Position In Our Categories
Because businesses have their own business-related needs, it is prudent that they steer clear of settling on a one-size-fits-all, ”best” software product. Just the same, it would be hard to try to discover such application even among widely used software solutions. The practicable thing to do would be to make a list of the varied critical factors which entail research like critical features, pricing, skill ability of the users, organizational size, etc. The second step is, you must follow through the research exhaustively. Read these WSDesk evaluations and look over each of the software solutions in your shortlist in detail. Such all-encompassing research can make sure you weed out poorly fit applications and buy the one which provides all the features your business requires to realize efficiency.
Position of WSDesk in our main categories:
TOP
200
WSDesk is one of the top 200 Customer Support Software products
TOP
100
WSDesk is one of the 100 Help Desk Software products
If you are considering WSDesk it might also be beneficial to analyze other subcategories of Help Desk Software collected in our database of B2B software reviews.
There are popular and widely used solutions in each software category. But are they automatically the best fit for your organization’s special needs? A trendy software solution may have thousands of customers, but does it offer what you need? For this reason, do not blindly spend on popular systems. Read at least a few WSDesk Help Desk Software reviews and consider the aspects that you want in the software such as the fees, main tools, available integrations etc. Then, choose a few apps that fit your requirements. Check out the free trials of these platforms, read online comments, get clarifications from the maker, and do your homework thoroughly. This in-depth research is certain to assist you select the finest software solution for your company’s special needs.
How Much Does WSDesk Cost?
WSDesk Pricing Plans:
Free Trial
What are WSDesk pricing details?
WSDesk Pricing Plans:
Free Trial
WSDesk offers a free basic plan and two enterprise pricing licenses for users to choose from. Give the details a look, and select the best option for your business:
Free Version – No License
- Email Support System
- Ajax Based System
- Wonderful UI
- Agents Reports
- Customizable Ticket Fields
- Agents Management
- Customizable Support Form
- Attachment support
- Import Zendesk Tickets
- Unlimited Agents
- Reporting And Analysing Tool
Single Site License – $89
- Auto Tagging And Assigning
- Auto Suggestion System
- Ticket Custom Views
- Triggers & Automation
- WSDesk Backup & Restore
- WooCommerce Fields & Reports
- One Year Support & Updates
- Email Support System
- Ajax Based System
- Wonderful UI
- Agents Reports
- Customizable Ticket Fields
- Agents Management
- Customizable Support Form
- Attachment support
- Import Zendesk Tickets
- Unlimited Agents
- Reporting & Analyzing Tool
Five Sites License – $129
- Auto Tagging And Assigning
- Auto Suggestion System
- Ticket Custom Views
- Triggers & Automation
- WSDesk Backup & Restore
- WooCommerce Fields & Reports
- One Year Support & Updates
- Email Support System
- Ajax Based System
- Wonderful UI
- Agents Reports
- Customizable Ticket Fields
- Agents Management
- Customizable Support Form
- Attachment support
- Import Zendesk Tickets
- Unlimited Agents
- Reporting And Analysing Tool
User Satisfaction
Positive Social Media Mentions
3
Negative Social Media Mentions
0
We realize that when you decide to get a Help Desk Software it’s crucial not only to see how experts rank it in their reviews, but also to find out whether the real users and companies that bought this software are actually content with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and WSDesk reviews across a vast array of social media sites. The data is then displayed in a simple to digest way revealing how many customers had positive and negative experience with WSDesk. With that information available you should be equipped to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Free
- One-time payment
Customer Types
- Small Business
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for WSDesk?
WSDesk integrates with the following business systems and applications:
- WooCommerce
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