BMC Remedy 9 Review

BMC Remedy 9
Our score: 8.3 User satisfaction: 97%

What is BMC Remedy 9?

BMC Remedy 9 is an IT service management tool designed specifically for mobile devices. This innovative application enables employees and IT personnel to improve their productivity with very detailed reports, attractive visualizations, and other ITSM features combined with social and modern elements. Remedy 9 is a very powerful tool with many innovations that can actually revolutionize the digital workplace.

Overview of BMC Remedy 9 Benefits

Here are number of benefits that come with the BMC Remedy 9 platform:

  • People-centric user experiences to improve employee efficiency and productivity
  • Stunning reports and visualizations for intuitive data exploration
  • Remedy 9 native mobile apps for anytime, anywhere access
  • Built-in ITIL processes with reporting and metrics
  • Visualized analysis on impact, collision detection on auto-pilot, and change calendars with drag-drop functionality

Overview of BMC Remedy 9 Features

  • Smart Reporting
  • Incident Management
  • MyIT Self Service
  • Problem Management
  • Knowledge Management
  • Service Request Management
  • Asset and Service Level Management
  • Developer Studio
  • Platform Administration
  • Configuration Management
  • Virtual Chat
  • Custom Applications
  • Release Management

BMC Remedy 9 Position In Our Categories

Keeping in mind businesses have particular business-related demands, it is rational that they abstain from deciding on a one-size-fits-all, “perfect” software system. Be that as it may, it would be hard to try to discover such a software product even among well-known software products. The efficient thing to undertake can be to spell out the varied significant factors which necessitate analysis such as critical features, packages, technical skill levels of staff, business size, etc. Next, you must perform your research fully. Go over these BMC Remedy 9 evaluations and look over each of the solutions in your list more closely. Such detailed product investigation ensures you keep away from ill-fitting applications and select the system which includes all the function you require company requires.

Position of BMC Remedy 9 in our main categories:

TOP 50

BMC Remedy 9 is one of the top 50 Help Desk Software products

BMC Remedy 9 is also listed in the following subcategories:

Enterprises have unique needs and requirements and no software platform can be ideal in such a condition. It is pointless to try to find a perfect out-of-the-box software app that meets all your business requirements. The smart thing to do would be to modify the application for your specific wants, staff member skill levels, finances, and other factors. For these reasons, do not hasten and pay for well-publicized popular solutions. Though these may be widely used, they may not be the perfect fit for your particular wants. Do your research, check out each short-listed application in detail, read a few BMC Remedy 9 Help Desk Software reviews, speak to the seller for clarifications, and finally settle for the app that provides what you need.

How Much Does BMC Remedy 9 Cost?

BMC Remedy 9 Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Pricing is available on by quote basis. Contact BMC Remedy directly for more details.

User Satisfaction

Positive Social Media Mentions 104
Negative Social Media Mentions 3

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and BMC Remedy 9 reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with BMC Remedy 9. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Android
  • iPhone/iPad


Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are BMC Remedy 9 pricing details?

BMC Remedy 9 Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Pricing is available on by quote basis. Contact BMC Remedy directly for more details.

What integrations are available for BMC Remedy 9?

BMC Remedy 9 offers integration with the following business systems and applications:

  • NetCool
  • Tivoli
  • Qualys
  • xMatters
  • SCOM
  • Solar Winds
  • Single Sign-On (SSO)
  • SAP
  • HP Service Desk

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Reviewed By Jenny Chang
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