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BMC Remedy 9 REVIEW

Help Desk Software

No user reviews
USER SATISFACTION 97%
OUR SCORE 8.3

What is BMC Remedy 9?

BMC Remedy 9 is an IT service management tool designed specifically for mobile devices. This innovative application enables employees and IT personnel to improve their productivity with very detailed reports, attractive visualizations, and other ITSM features combined with social and modern elements. Remedy 9 is a very powerful tool with many innovations that can actually revolutionize the digital workplace.

Overview of BMC Remedy 9 Benefits

Here are number of benefits that come with the BMC Remedy 9 platform:

  • People-centric user experiences encourages people to work more efficiently
  • Stunning reports and visualizations enable users to explore data intuitively
  • Remedy 9 native mobile apps let users access the platform anywhere
  • Embedded ITIL v3 processes, with industry best practice reports and KPIs available out-of-the-box
  • Drag-and-drop change calendars, automated collision detection, and visual impact analysis graphs

Overview of BMC Remedy 9 Features

  • Smart Reporting
  • Incident Management
  • MyIT Self Service
  • Problem Management
  • Knowledge Management
  • Service Request Management
  • Asset and Service Level Management
  • Developer Studio
  • Platform Administration
  • Configuration Management
  • Virtual Chat
  • Custom Applications
  • Release Management

BMC Remedy 9 Position In Our Categories

Position of BMC Remedy 9 in our main categories:

50

BMC Remedy 9 is one of the top 50 Help Desk Software products

50

BMC Remedy 9 is one of the 50
Help Desk Software products


BMC Remedy 9 is also listed in the following subcategories:

Category:Position:Category:Position:
Service Desk Software#16
Category:Position:
Service Desk Software#16

It's crucial to realize that almost no software in the Help Desk Software category is an ideal solution that can match all the requirements of different business types, sizes and industries. It may be a good idea to read a few BMC Remedy 9 reviews first as some software can excel just in a very narrow group of applications or be designed with a really specific industry in mind. Others may function with an intention of being simple and intuitive and consequently lack complex functions welcomed by more experienced users. You can also find apps that cater to a wide group of customers and provide a complex feature base, however this in most cases comes at a more expensive price of such a solution. Ensure you're aware of your requirements so that you choose a solution that has exactly the elements you look for.

How Much Does BMC Remedy 9 Cost?

BMC Remedy 9 Pricing Plans:

Pricing is available on by quote basis. Contact BMC Remedy directly for more details.

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and BMC Remedy 9 reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with BMC Remedy 9. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

104

NEGATIVE SOCIAL MENTIONS

3

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Technical details

Devices Supported
  • Android
  • iPhone/iPad
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TRAINING
  • TICKETS

What are BMC Remedy 9 pricing details?

BMC Remedy 9 Pricing Plans:

Pricing is available on by quote basis. Contact BMC Remedy directly for more details.

What integrations are available for BMC Remedy 9?

BMC Remedy 9 offers integration with the following business systems and applications:

  • NetCool
  • Tivoli
  • Qualys
  • xMatters
  • SCOM
  • Solar Winds
  • Single Sign-On (SSO)
  • SAP
  • HP Service Desk

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