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CustomerICare Review
What is CustomerICare?
CustomerICare is a live video chat SaaS app for ecommerce sites and suits the needs of both small business and large enterprise. The app includes text and audio chats and is easy to embed in your website by simply copy-pasting a line of code in your website.
You can see who’s visiting your site in real time and who needs help. Even before they lose interest and leave the site, you can extend help immediately with the live chat tool. You can also send personalized invitations based on the visitor’s behavior in your site, such as: browsing time; number of visits; specific page visited; city the visitor is; traffic source; and page views. This information can help you send targeted content including special interest deals, “welcome back” greetings, and product demo. Moreover, you can embed proactive chat invitations in your critical pages to anticipate customers’ FAQs.
A full-screen dashboard lets your support agent manage multiple text chats at once. It also allows him or her to toggle on/off the video, forward the chat to another agent, and even see which page the visitor is checking as they talk, all in one window. Likewise, a customer care chat analytics lets you evaluate your customer support performance on daily, weekly, and monthly metrics.
The plugin is compatible with popular CMS and ecommerce platforms like WordPress (it has a free WP plugin!), Magento, Joomla, Drupal, and Shopify.
Show MoreOverview of CustomerICare Benefits
If you want to know the CustomerICare benefits here are the details:
Reach out to your high valued customers by setting automatic triggers to sort active and returning customers from “just browsing” visitors.
Guide visitors when they need it most: while inside your ecommerce site.
See who’s browsing which page of your site and who needs help immediately; offer support right on the spot.
Embed proactive chat invitations in your critical pages and capture visitors with questions and convert them into leads.
Send targeted promos, greetings, invitations, or any message to different customers based on their on-site behavior, including number of visits, page views, city where he/she is browsing, and the exact url being visited in real time.
Deliver one-on-one live and personal support to make your customers feel valued.
Help your customer reps to be more efficient with the full-screen dashboard that lets them endorse a chat, handle multiple chats at once, or send files fast all in one window.
Show MoreOverview of CustomerICare Features
- text, audio, video chat
- real-time website traffic monitor
- chat window customization
- pre-chat forms
- lead generation automation
- chat history
- full-screen live chat dashboard
- analytics and reporting
- concurrent chats
- intelligent chat routing
- dedicated success manager
CustomerICare Position In Our Categories
Knowing that companies have their own business wants, it is sensible they steer clear of adopting a one-size-fits-all, ”best” business application. Nevertheless, it would be hard to stumble on such application even among popular software systems. The practical step to undertake would be to list the various vital functions that call for a examination like key features, price plans, skill competence of staff, business size, etc. Then, you should perform the product research comprehensively. Go over some CustomerICare analyses and scrutinize each of the software options in your shortlist in detail. Such detailed product research ascertain you stay away from poorly fit software products and pay for the one that offers all the benefits your company requires to realize efficiency.
Position of CustomerICare in our main categories:
TOP
500
CustomerICare is one of the top 500 Customer Support Software products
TOP
200
CustomerICare is one of the 200 Help Desk Software products
There are popular and widely used applications in each software group. But are they necessarily the best fit for your enterprise’s special wants? A market-leading software solution may have thousands of customers, but does it offer what you require? For this reason, do not blindly invest in popular systems. Read at least a few CustomerICare Live Chat Software reviews and consider the elements that you wish to have in the software such as the price, main features, available integrations etc. Then, select a few apps that fit your needs. Check out the free trials of these apps, read online comments, get information from the vendor, and do your homework systematically. This in-depth research is certain to aid you select the best software solution for your firm’s specific requirements.
How Much Does CustomerICare Cost?
CustomerICare Pricing Plans:
Free Trial
Freemium
Free
Regular Care
$22, 1 operator/month
Prestige Care
$32, per seat/month
Enterprise
By quote
What are CustomerICare pricing details?
CustomerICare Pricing Plans:
Free Trial
Freemium
Free
Regular Care
$22, 1 operator/month
Prestige Care
$32, per seat/month
Enterprise
By quote
If you want to know about CustomerICare costs here are the details:
Freemium ($0, up to 1 operator)
- monitoring 5 concurrent visitors
- 1 concurrent chat
- unlimited engagements
- text chat only
- 30 day chat history
- 1 website
- Prestige Care features for 30 days
Regular Care ($22, 1 operator/month)
- monitoring unlimited visitors
- unlimited concurrent chats
- unlimited engagements
- text, audio, video chat
- unlimited chat history
- analytics & reporting
Prestige Care ($32, per seat/month)
- monitoring unlimited visitors
- unlimited concurrent chats
- unlimited engagements
- text, audio, video chat
- unlimited chat history
- advanced analytics & reporting
- intelligent chat routing
- dedicated success manager
Enterprise (by quote)
- tailored number of agents
- business use case analysis
- data ownership on-premises
- short deployment cycle
- dedicated success manager
- high priority support (SLA)
- possibility to host the service
- feature requests
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We are aware that when you make a decision to get a Live Chat Software it’s important not only to see how professionals score it in their reviews, but also to discover if the real clients and businesses that bought this software are actually satisfied with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and CustomerICare reviews across a broad range of social media sites. The information is then displayed in a simple to understand format showing how many people had positive and negative experience with CustomerICare. With that information at your disposal you will be ready to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
Deployment
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for CustomerICare?
- WordPress
- Magento
- Joomla!
- Drupal
- Shopify
- ZenCart
- Zendesk
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