CustomerICare is a live video chat SaaS app for ecommerce sites and suits the needs of both small business and large enterprise. The app includes text and audio chats and is easy to embed in your website by simply copy-pasting a line of code in your website.
You can see who’s visiting your site in real time and who needs help. Even before they lose interest and leave the site, you can extend help immediately with the live chat tool. You can also send personalized invitations based on the visitor’s behavior in your site, such as: browsing time; number of visits; specific page visited; city the visitor is; traffic source; and page views. This information can help you send targeted content including special interest deals, “welcome back” greetings, and product demo. Moreover, you can embed proactive chat invitations in your critical pages to anticipate customers’ FAQs.
A full-screen dashboard lets your support agent manage multiple text chats at once. It also allows him or her to toggle on/off the video, forward the chat to another agent, and even see which page the visitor is checking as they talk, all in one window. Likewise, a customer care chat analytics lets you evaluate your customer support performance on daily, weekly, and monthly metrics.
The plugin is compatible with popular CMS and ecommerce platforms like WordPress (it has a free WP plugin!), Magento, Joomla, Drupal, and Shopify.
Show MoreIf you want to know the CustomerICare benefits here are the details:
Reach out to your high valued customers by setting automatic triggers to sort active and returning customers from “just browsing” visitors.
Guide visitors when they need it most: while inside your ecommerce site.
See who’s browsing which page of your site and who needs help immediately; offer support right on the spot.
Embed proactive chat invitations in your critical pages and capture visitors with questions and convert them into leads.
Send targeted promos, greetings, invitations, or any message to different customers based on their on-site behavior, including number of visits, page views, city where he/she is browsing, and the exact url being visited in real time.
Deliver one-on-one live and personal support to make your customers feel valued.
Help your customer reps to be more efficient with the full-screen dashboard that lets them endorse a chat, handle multiple chats at once, or send files fast all in one window.
Show MoreKnowing that companies have their own business demands, it is only wise they abstain from preferring an all-in-one, ”best” software system. At any rate, it would be almost impossible to discover such a software solution even among sought-after software solutions. The logical step to undertake would be to shortlist the varied essential factors which merit investigation including major features, price terms, technical skill competence of the employees, organizational size, etc. Thereafter, you must double down on your research to a full extent. Read some CustomerICare evaluations and explore the other software solutions in your shortlist in detail. Such detailed product research makes sure you stay away from unfit applications and choose the one that delivers all the aspects your business requires in sustaining growth.
Position of CustomerICare in our main categories:
CustomerICare is one of the top 500 Customer Support Software products
CustomerICare is one of the 200 Help Desk Software products
Each company is different, and might require a special Live Chat Software solution that will be fit for their company size, type of customers and employees and even individual industry they cater to. We advise you don't count on finding a perfect services that will be suitable for every business regardless of their history is. It may be a good idea to read a few CustomerICare Live Chat Software reviews first and even then you should pay attention to what the service is intended to do for your business and your employees. Do you require an easy and intuitive service with just basic features? Will you really make use of the complex tools needed by pros and big enterprises? Are there any particular tools that are especially beneficial for the industry you work in? If you ask yourself these questions it is going to be much easier to find a solid software that will match your budget.
CustomerICare Pricing Plans:
Free
$22, 1 operator/month
$32, per seat/month
By quote
CustomerICare Pricing Plans:
Free Trial
Freemium
Free
Regular Care
$22, 1 operator/month
Prestige Care
$32, per seat/month
Enterprise
By quote
If you want to know about CustomerICare costs here are the details:
Freemium ($0, up to 1 operator)
Regular Care ($22, 1 operator/month)
Prestige Care ($32, per seat/month)
Enterprise (by quote)
We realize that when you decide to purchase a Live Chat Software it’s vital not only to find out how professionals evaluate it in their reviews, but also to discover whether the actual users and enterprises that bought these solutions are indeed satisfied with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and CustomerICare reviews across a wide range of social media sites. The information is then displayed in an easy to understand way showing how many customers had positive and negative experience with CustomerICare. With that information at hand you should be ready to make an informed purchasing decision that you won’t regret.
Devices Supported
Deployment
Language Support
Pricing Model
Customer Types
CustomerICare
is waiting for
your first review.
Write your own review of this product
ADD A REVIEWMore reviews from 0 actual users:
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
OR
Sign in with company emailSign in with company email
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.