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CustomerICare Review

CustomerICare
Our score: 7.0 User satisfaction: N/A

What is CustomerICare?

CustomerICare is a live video chat SaaS app for ecommerce sites and suits the needs of both small business and large enterprise. The app includes text and audio chats and is easy to embed in your website by simply copy-pasting a line of code in your website.

You can see who’s visiting your site in real time and who needs help. Even before they lose interest and leave the site, you can extend help immediately with the live chat tool. You can also send personalized invitations based on the visitor’s behavior in your site, such as: browsing time; number of visits; specific page visited; city the visitor is; traffic source; and page views. This information can help you send targeted content including special interest deals, “welcome back” greetings, and product demo. Moreover, you can embed proactive chat invitations in your critical pages to anticipate customers’ FAQs.

A full-screen dashboard lets your support agent manage multiple text chats at once. It also allows him or her to toggle on/off the video, forward the chat to another agent, and even see which page the visitor is checking as they talk, all in one window. Likewise, a customer care chat analytics lets you evaluate your customer support performance on daily, weekly, and monthly metrics.

The plugin is compatible with popular CMS and ecommerce platforms like WordPress (it has a free WP plugin!), Magento, Joomla, Drupal, and Shopify.

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Overview of CustomerICare Benefits

If you want to know the CustomerICare benefits here are the details:

Reach out to your high valued customers by setting automatic triggers to sort  active and returning customers from “just browsing” visitors.

Guide visitors when they need it most: while inside your ecommerce site.

See who’s browsing which page of your site and who needs help immediately; offer support right on the spot.

Embed proactive chat invitations in your critical pages and capture visitors with questions and convert them into leads.

Send targeted promos, greetings, invitations, or any message to different customers based on their on-site behavior, including number of visits, page views, city where he/she is browsing, and the exact url being visited in real time.

Deliver one-on-one live and personal support to make your customers feel valued.

Help your customer reps to be more efficient with the full-screen dashboard that lets them endorse a chat, handle multiple chats at once, or send files fast all in one window.

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Overview of CustomerICare Features

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

CustomerICare Position In Our Categories

Knowing that companies have their own business demands, it is only wise they abstain from preferring an all-in-one, ”best” software system. At any rate, it would be almost impossible to discover such a software solution even among sought-after software solutions. The logical step to undertake would be to shortlist the varied essential factors which merit investigation including major features, price terms, technical skill competence of the employees, organizational size, etc. Thereafter, you must double down on your research to a full extent. Read some CustomerICare evaluations and explore the other software solutions in your shortlist in detail. Such detailed product research makes sure you stay away from unfit applications and choose the one that delivers all the aspects your business requires in sustaining growth.

Position of CustomerICare in our main categories:

TOP 500

CustomerICare is one of the top 500 Customer Support Software products

TOP 200

CustomerICare is one of the 200 Help Desk Software products

Each company is different, and might require a special Live Chat Software solution that will be fit for their company size, type of customers and employees and even individual industry they cater to. We advise you don't count on finding a perfect services that will be suitable for every business regardless of their history is. It may be a good idea to read a few CustomerICare Live Chat Software reviews first and even then you should pay attention to what the service is intended to do for your business and your employees. Do you require an easy and intuitive service with just basic features? Will you really make use of the complex tools needed by pros and big enterprises? Are there any particular tools that are especially beneficial for the industry you work in? If you ask yourself these questions it is going to be much easier to find a solid software that will match your budget.

How Much Does CustomerICare Cost?

CustomerICare Pricing Plans:

Free Trial

Freemium

Free

Regular Care

$22, 1 operator/month

Prestige Care

$32, per seat/month

Enterprise

By quote

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What are CustomerICare pricing details?

CustomerICare Pricing Plans:

Free Trial

Freemium

Free

Regular Care

$22, 1 operator/month

Prestige Care

$32, per seat/month

Enterprise

By quote

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you decide to purchase a Live Chat Software it’s vital not only to find out how professionals evaluate it in their reviews, but also to discover whether the actual users and enterprises that bought these solutions are indeed satisfied with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and CustomerICare reviews across a wide range of social media sites. The information is then displayed in an easy to understand way showing how many customers had positive and negative experience with CustomerICare. With that information at hand you should be ready to make an informed purchasing decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac

Deployment

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for CustomerICare?

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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