MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Kapture CX Review

Kapture CX
Our score: 8.5 User satisfaction: 99%

What is Kapture CX?

Kapture CX is a handy platform that combines user-friendliness and mobile ready optimization into one package. This fully-customizable CRM software allows users to expand their enterprise exponentially by automating all their essential processes effortlessly, including sales, marketing, customer service, distribution and collections.

With Kapture, users get a straightforward and simple mobile-first CRM, that can run from any Android device. The software significantly cuts down the costs as it reduces the need for every member of the organization to acquire and operate laptops and desktops. This feature drastically accelerates sales processes when taking orders. This helps cuts costs as not everyone on the sales team requires a laptop. It makes sales processes much quicker when taking and executing orders.

Show More

Overview of Kapture CX Benefits

Kapture is a CRM software, designed and developed to streamline the sales and CRM-related processes while keeping in mind the needs of every business. The software is intended to help businesses stay ahead of the competition in this cluttered market space.

What does Kapture CX bring to the table? For one, it can capture leads from various channels and sources. It is designed to help users manage all their pre-sales activities in ways unlike before. Regardless of the sources of your lead, whether you collected them from online campaigns, Google ads, landing pages, websites, emails or other online portals like Just dial, Kapture CX takes care of the capturing and puts them all on a single platform. There is no need to run multiple systems for lead management. Kapture CRM ensures that no lead is lost in transit.

Kapture CX comes with inbuilt APIs that integrate with existing systems such as call centers, Oracle, SAP, Microsoft, and Facebook. Once you have Kapture CX ready to go, it genuinely becomes the one and only system you need to take care of your leads. The platform makes importing and exporting data in different formats easy. And this data can be then fed as input for other existing systems.

What makes Kapture unique from other CRM offerings in the market is that it is built and optimized for mobile devices that run on Android. This functionality helps greatly in trimming down recurrent costs that appear often with CRM applications and system that require a laptop or a desktop.

The system also boasts of powerful GPS tracking functionalities to track the exact location of field personnel and sales team members while they are out on the field closing deals. The platform also enables users to calculate conveyances based on the distance traveled, provide daily plans with a route map and audit offline marketing campaigns with location mapping and time-stamping.

Show More

Overview of Kapture CX Features

  • Calendar Management
  • Call Center Management
  • Campaign Management
  • Contact Management
  • Customer Portal
  • Email Marketing
  • Lead Management
  • Lead Scoring
  • Lead Tracking
  • Social Media Integration

What Problems Will Kapture CX Solve?

Leads/enquiry coming from multiple sources, feeds at one screen allowing you check, ascertain and plan which marketing campaign has worked out the best for you. It also allows you measure your leads to conversation ratio. There is no need to read email manually, and you can be sure you’ll never miss a lead without an action.

You will be able to connect with customers in a fast and streamlined manner, as the customer may contact you on social media, emails, or through calls, etc. You can generate a ticket for every connect made by the customer making sure that a customer is reverted too, at the same time looking into the history of replies sent by the agents / employees for internal quality and training purposes.

Kapture CX is mobile, meaning that you can use it on the go, and you don’t need to wait for the end of the day to update the status of the work done – you can simply update your work from the mobile phone allowing you have practically real update shared also avoiding duplication of work.

Kapture CX Position In Our Categories

Because businesses have particular business demands, it is wise that they avoid buying an all-encompassing, ”best” software system. Be that as it may, it would be almost impossible to try to come across such an app even among popular software solutions. The best thing to do can be to take note of the different critical factors that merit inspection like crucial features, packages, technical skill aptitude of the users, business size, etc. Then, you must follow through your product research exhaustively. Have a look at these Kapture CX evaluations and explore the other software products in your shortlist in detail. Such all-encompassing product research guarantees you steer clear of poorly fit software solutions and pay for the system that has all the benefits your business requires for success.

Position of Kapture CX in our main categories:

TOP 100

Kapture CX is one of the top 100 CRM Software products

Organizations have unique wants and requirements and no software application can be ideal in such a scenario. It is pointless to try to find an ideal out-of-the-box software product that meets all your business needs. The wise thing to do would be to adapt the application for your specific requirements, worker skill levels, budget, and other aspects. For these reasons, do not rush and subscribe to well-publicized leading systems. Though these may be widely used, they may not be the perfect fit for your specific requirements. Do your homework, check out each short-listed platform in detail, read a few Kapture CX CRM Software reviews, speak to the seller for explanations, and finally select the product that provides what you want.

How Much Does Kapture CX Cost?

Kapture CX Pricing Plans:

Free Trial

Sales Cloud Professional

$29/user/month

Sales Cloud Enterprise

$39/user/month

Service Cloud Professional

$29/user/month

Service Cloud Enterprise

$39/user/month

Sales + Service Cloud Professional

$39/user/month

Sales + Service Cloud Enterprise

$59/user/month

Show More

What are Kapture CX pricing details?

Kapture CX Pricing Plans:

Free Trial

Sales Cloud Professional

$29/user/month

Sales Cloud Enterprise

$39/user/month

Service Cloud Professional

$29/user/month

Service Cloud Enterprise

$39/user/month

Sales + Service Cloud Professional

$39/user/month

Sales + Service Cloud Enterprise

$59/user/month

ESSENTIALS PLAN

1 . Ticketing Platform

  • Ticketing System

  • Omnichannel – Text, Call, Email, Social Media, Kiosks, Mobile Apps, Website

2. Integrations

  • 1000+ API Integrations

3. Support

  • Online Support – Chat, Email, Call

Product Feature – 4 – Dashboards

  • Analytics Dashboard

4. Others

  • Knowledge Base

  • Auto-Trigger

  • Folder & Queue Management

5. Pre-Ticket Assignment

  • Smart Routing

  • Customer Persona Based Resolution

6. Agent Assistance

  • Summarize

  • Fix the Reply

  • Tone Selector

  • Expand Text

PROFESSIONAL PLAN

1 . Ticketing Platform

  • Ticketing System

  • Omnichannel – Text, Call, Email, Social Media, Kiosks, Mobile Apps, Website

2. Integrations

  • 1000+ API Integrations

3. Support

  • Online Support – Chat, Email, Call

  • Multilingual Support

  • 24×7 Support

  • Continual Improvement Module

  • Dedicated Account Manager

4. Dashboards

  • Analytics Dashboard

  • Advanced Analytics Dashboard

5. Others

  • Knowledge Base

  • Auto-Trigger

  • Folder & Queue Management

  • Contextual SOP

6. KAI

  • Self-Serve

  • Gen-AI Knowledge Base

  • Ticket Deflection

7. Pre-Ticket Assignment

  • Smart Routing

  • Customer Persona Based Resolution

8. Agent Assistance

  • Summarize

  • Fix the Reply

  • Tone Selector

  • Expand Text

  • Profanity Detection

  • Magic Reply

10. Post-Ticket Assignment

  • Auto Ticket Summary

11. Post-Ticket Disposition

  • Auto QA

12. Gen AI – Analytics

  • CX Load Predictions

ENTERPRISE PLAN

1. Ticketing Platform

  • Ticketing System

  • Omnichannel – Text, Call, Email, Social Media, Kiosks, Mobile Apps, Website

2. Integrations

  • 1000+ API Integrations

3. Support

  • Online Support – Chat, Email, Call

  • Multilingual Support

  • 24×7 Support

  • Continual Improvement Module

  • Dedicated Account Manager

4. Dashboards

  • Analytics Dashboard

  • Advanced Analytics Dashboard

5. Others

  • Knowledge Base

  • Auto-Trigger

  • Folder & Queue Management

  • Contextual SOP

  • Web Forms

  • Sandbox

  • Internal Chat

6. KAI

  • Self-Serve

  • Gen-AI Knowledge Base

  • Ticket Deflection

  • FAQ Generation

  • Smart FAQ Search

  • Chatbot

  • Email Bot

  • Social Media Bot

7. Pre-Ticket Assignment

  • Smart Routing

  • Customer Persona Based Resolution

8. Agent Assistance

  • Summarize

  • Fix the Reply

  • Tone Selector

  • Expand Text

  • Profanity Detection

  • Magic Reply

  • Agent Co-Pilot

9. Post-Ticket Assignment

  • Auto Ticket Summary

10. Post-Ticket Disposition

  • Auto QA

  • Auto Skillset

11. Gen AI – Analytics

  • CX Load Predictions

  • NLQ

User Satisfaction

Positive Social Media Mentions 124
Negative Social Media Mentions 1

We are aware that when you choose to purchase a CRM Software it’s crucial not only to see how experts evaluate it in their reviews, but also to discover if the actual people and enterprises that bought this software are genuinely happy with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Kapture CX reviews across a broad array of social media sites. The data is then displayed in a simple to digest way showing how many customers had positive and negative experience with Kapture CX. With that information available you will be prepared to make an informed buying decision that you won’t regret.

Video

Screenshots

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Kapture CX?

Kapture seamlessly integrates with your daily-use applications, offering 1000+ custom-built, industry-specific integrations for enterprises, supported by dedicated customer support and the industry’s fastest deployment.

CRM Integration

  • Zoho

  • Freshdesk

  • Zendesk

  • Hubspot

  • Jira

  • Salesforce

Call Integration

  • Twilio

  • Exotel

  • Genesys

  • Sr.Knowlarity

  • Ozonetel-Cloudagent

  • Airtel

  • Tata Tele services

  • Ameyo

  • Ubona

Whatsapp Integration

  • Gupshup

  • Meta

  • Twilio

  • 360dialog

  • Haptik

  • Yellow

Social Media Integrations

  • Facebook

  • Instagram

  • WhatsApp

  • Linkedin

  • X

  • Youtube

  • Line

  • Play Store

  • App Store

eCommerce & Logistics Integrations

  • Shopify

  • Unicommerce

  • Magento

  • Woocommerce

  • Lazada

  • Shopee

  • Blue Dart

  • Delhivery

  • Square

Payments Integrations

  • Paypal

  • RuPay

  • Razorpay

  • PayTM

  • PhonePe

  • PayU 

ERP Integrations

  • Oracle

  • Dynamics 365

  • SAP

  • Plumsoft

  • Google Cloud Platform

Kapture CX User Reviews

Kapture CX average rating:

Average score
5/5 (2 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Anonymous Reviewer

PROS: Customizable Dashboard, Mobile CRM, Lead Management, Dedicated Account Manager, etc

CONS: There is none

Reviewed 5 years ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: Customizable Dashboard, Mobile CRM, Lead Management, Dedicated Account Manager, etc

CONS: There is none

Reviewed 5 years ago

Read full review >

More reviews from 2 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

5. Quick implementation, smooth workflow

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.07.2021 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: Reporting and analytics, Mobile CRM, Attendance Marking, Order approval, Custom Workflow, Knowledge Management System, Learning Management System.

CONS: None

What do you think about this review?

Great Poor

Kapture CRM has improved my customer service ten-fold.

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.02.2021 Company Size: 11-50 Employees Industry: Information Services

PROS: Customizable Dashboard, Mobile CRM, Lead Management, Dedicated Account Manager, etc

CONS: There is none

What do you think about this review?

Great Poor
Show More User Reviews (2)
women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.

OR

Sign in with company email

Sign in with company email

Popular Kapture CX Alternatives

Top Competitors To Kapture CX By Price

Trending CRM Software Reviews

Kapture CX Comparisons

Kapture CX user reviews

5. Quick implementation, smooth workflow

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.07.2021 Company Size: More than 100 Employees Industry: Marketing and Advertising

Kapture CRM has improved my customer service ten-fold.

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.02.2021 Company Size: 11-50 Employees Industry: Information Services
Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

Unsure about this software?
FIND ALTERNATIVES
TOP

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.

Share
Tweet
Share