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Kapture CX Review
What is Kapture CX?
Kapture CX is a handy platform that combines user-friendliness and mobile ready optimization into one package. This fully-customizable CRM software allows users to expand their enterprise exponentially by automating all their essential processes effortlessly, including sales, marketing, customer service, distribution and collections.
With Kapture, users get a straightforward and simple mobile-first CRM, that can run from any Android device. The software significantly cuts down the costs as it reduces the need for every member of the organization to acquire and operate laptops and desktops. This feature drastically accelerates sales processes when taking orders. This helps cuts costs as not everyone on the sales team requires a laptop. It makes sales processes much quicker when taking and executing orders.
Show MoreOverview of Kapture CX Benefits
Kapture is a CRM software, designed and developed to streamline the sales and CRM-related processes while keeping in mind the needs of every business. The software is intended to help businesses stay ahead of the competition in this cluttered market space.
What does Kapture CX bring to the table? For one, it can capture leads from various channels and sources. It is designed to help users manage all their pre-sales activities in ways unlike before. Regardless of the sources of your lead, whether you collected them from online campaigns, Google ads, landing pages, websites, emails or other online portals like Just dial, Kapture CX takes care of the capturing and puts them all on a single platform. There is no need to run multiple systems for lead management. Kapture CRM ensures that no lead is lost in transit.
Kapture CX comes with inbuilt APIs that integrate with existing systems such as call centers, Oracle, SAP, Microsoft, and Facebook. Once you have Kapture CX ready to go, it genuinely becomes the one and only system you need to take care of your leads. The platform makes importing and exporting data in different formats easy. And this data can be then fed as input for other existing systems.
What makes Kapture unique from other CRM offerings in the market is that it is built and optimized for mobile devices that run on Android. This functionality helps greatly in trimming down recurrent costs that appear often with CRM applications and system that require a laptop or a desktop.
The system also boasts of powerful GPS tracking functionalities to track the exact location of field personnel and sales team members while they are out on the field closing deals. The platform also enables users to calculate conveyances based on the distance traveled, provide daily plans with a route map and audit offline marketing campaigns with location mapping and time-stamping.
Show MoreOverview of Kapture CX Features
- Calendar Management
- Call Center Management
- Campaign Management
- Contact Management
- Customer Portal
- Email Marketing
- Lead Management
- Lead Scoring
- Lead Tracking
- Social Media Integration
What Problems Will Kapture CX Solve?
Leads/enquiry coming from multiple sources, feeds at one screen allowing you check, ascertain and plan which marketing campaign has worked out the best for you. It also allows you measure your leads to conversation ratio. There is no need to read email manually, and you can be sure you’ll never miss a lead without an action.
You will be able to connect with customers in a fast and streamlined manner, as the customer may contact you on social media, emails, or through calls, etc. You can generate a ticket for every connect made by the customer making sure that a customer is reverted too, at the same time looking into the history of replies sent by the agents / employees for internal quality and training purposes.
Kapture CX is mobile, meaning that you can use it on the go, and you don’t need to wait for the end of the day to update the status of the work done – you can simply update your work from the mobile phone allowing you have practically real update shared also avoiding duplication of work.
Kapture CX Position In Our Categories
Because businesses have distinctive business-related needs, it is only reasonable they avoid adopting a one-size-fits-all, “perfect” business application. Having said that, it is hard to come across such an app even among sought-after software products. The rational step to do should be to make a list of the varied major aspects which call for a consideration such as essential features, price terms, technical skill competence of the users, company size, etc. The second step is, you must do your research thoroughly. Go over these Kapture CX analyses and look into each of the applications in your list in detail. Such all-encompassing research ensures you stay away from ill-fitting apps and select the one that offers all the tools your business requires for success.
Position of Kapture CX in our main categories:
TOP
100
Kapture CX is one of the top 100 CRM Software products
Every business is different, and can call for a particular type of CRM Software solution that will be adjusted to their business size, type of clients and employees and even individual niche they support. You should not count on getting an ideal app that will work for each business regardless of their background is. It may be a good idea to read a few Kapture CX CRM Software reviews first and even then you should keep in mind what the service is supposed to do for your company and your employees. Do you need a simple and straightforward app with just essential functions? Will you actually make use of the advanced functionalities needed by experts and large enterprises? Are there any particular tools that are especially practical for the industry you work in? If you ask yourself these questions it is going to be much easier to locate a solid software that will match your budget.
How Much Does Kapture CX Cost?
Kapture CX Pricing Plans:
Free Trial
Sales Cloud Professional
$29/user/month
Sales Cloud Enterprise
$39/user/month
Service Cloud Professional
$29/user/month
Service Cloud Enterprise
$39/user/month
Sales + Service Cloud Professional
$39/user/month
Sales + Service Cloud Enterprise
$59/user/month
What are Kapture CX pricing details?
Kapture CX Pricing Plans:
Free Trial
Sales Cloud Professional
$29/user/month
Sales Cloud Enterprise
$39/user/month
Service Cloud Professional
$29/user/month
Service Cloud Enterprise
$39/user/month
Sales + Service Cloud Professional
$39/user/month
Sales + Service Cloud Enterprise
$59/user/month
ESSENTIALS PLAN
1 . Ticketing Platform
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Ticketing System
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Omnichannel – Text, Call, Email, Social Media, Kiosks, Mobile Apps, Website
2. Integrations
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1000+ API Integrations
3. Support
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Online Support – Chat, Email, Call
Product Feature – 4 – Dashboards
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Analytics Dashboard
4. Others
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Knowledge Base
-
Auto-Trigger
-
Folder & Queue Management
5. Pre-Ticket Assignment
-
Smart Routing
-
Customer Persona Based Resolution
6. Agent Assistance
-
Summarize
-
Fix the Reply
-
Tone Selector
-
Expand Text
PROFESSIONAL PLAN
1 . Ticketing Platform
-
Ticketing System
-
Omnichannel – Text, Call, Email, Social Media, Kiosks, Mobile Apps, Website
2. Integrations
-
1000+ API Integrations
3. Support
-
Online Support – Chat, Email, Call
-
Multilingual Support
-
24×7 Support
-
Continual Improvement Module
-
Dedicated Account Manager
4. Dashboards
-
Analytics Dashboard
-
Advanced Analytics Dashboard
5. Others
-
Knowledge Base
-
Auto-Trigger
-
Folder & Queue Management
-
Contextual SOP
6. KAI
-
Self-Serve
-
Gen-AI Knowledge Base
-
Ticket Deflection
7. Pre-Ticket Assignment
-
Smart Routing
-
Customer Persona Based Resolution
8. Agent Assistance
-
Summarize
-
Fix the Reply
-
Tone Selector
-
Expand Text
-
Profanity Detection
-
Magic Reply
10. Post-Ticket Assignment
-
Auto Ticket Summary
11. Post-Ticket Disposition
-
Auto QA
12. Gen AI – Analytics
-
CX Load Predictions
ENTERPRISE PLAN
1. Ticketing Platform
-
Ticketing System
-
Omnichannel – Text, Call, Email, Social Media, Kiosks, Mobile Apps, Website
2. Integrations
-
1000+ API Integrations
3. Support
-
Online Support – Chat, Email, Call
-
Multilingual Support
-
24×7 Support
-
Continual Improvement Module
-
Dedicated Account Manager
4. Dashboards
-
Analytics Dashboard
-
Advanced Analytics Dashboard
5. Others
-
Knowledge Base
-
Auto-Trigger
-
Folder & Queue Management
-
Contextual SOP
-
Web Forms
-
Sandbox
-
Internal Chat
6. KAI
-
Self-Serve
-
Gen-AI Knowledge Base
-
Ticket Deflection
-
FAQ Generation
-
Smart FAQ Search
-
Chatbot
-
Email Bot
-
Social Media Bot
7. Pre-Ticket Assignment
-
Smart Routing
-
Customer Persona Based Resolution
8. Agent Assistance
-
Summarize
-
Fix the Reply
-
Tone Selector
-
Expand Text
-
Profanity Detection
-
Magic Reply
-
Agent Co-Pilot
9. Post-Ticket Assignment
-
Auto Ticket Summary
10. Post-Ticket Disposition
-
Auto QA
-
Auto Skillset
11. Gen AI – Analytics
-
CX Load Predictions
-
NLQ
User Satisfaction
Positive Social Media Mentions
124
Negative Social Media Mentions
1
We realize that when you choose to buy a CRM Software it’s vital not only to learn how experts evaluate it in their reviews, but also to discover whether the actual users and businesses that purchased these solutions are actually content with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Kapture CX reviews across a wide array of social media sites. The data is then presented in an easy to understand format showing how many customers had positive and negative experience with Kapture CX. With that information available you should be ready to make an informed buying decision that you won’t regret.
Video
Screenshots
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
- Windows Mobile
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Kapture CX?
Kapture seamlessly integrates with your daily-use applications, offering 1000+ custom-built, industry-specific integrations for enterprises, supported by dedicated customer support and the industry’s fastest deployment.
CRM Integration
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Zoho
-
Freshdesk
-
Zendesk
-
Hubspot
-
Jira
-
Salesforce
Call Integration
-
Twilio
-
Exotel
-
Genesys
-
Sr.Knowlarity
-
Ozonetel-Cloudagent
-
Airtel
-
Tata Tele services
-
Ameyo
-
Ubona
Whatsapp Integration
-
Gupshup
-
Meta
-
Twilio
-
360dialog
-
Haptik
-
Yellow
Social Media Integrations
-
Facebook
-
Instagram
-
WhatsApp
-
Linkedin
-
X
-
Youtube
-
Line
-
Play Store
-
App Store
eCommerce & Logistics Integrations
-
Shopify
-
Unicommerce
-
Magento
-
Woocommerce
-
Lazada
-
Shopee
-
Blue Dart
-
Delhivery
-
Square
Payments Integrations
-
Paypal
-
RuPay
-
Razorpay
-
PayTM
-
PhonePe
-
PayU
ERP Integrations
-
Oracle
-
Dynamics 365
-
SAP
-
Plumsoft
-
Google Cloud Platform
Kapture CX User Reviews
Kapture CX average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: Customizable Dashboard, Mobile CRM, Lead Management, Dedicated Account Manager, etc
CONS: There is none
The least favorable review
PROS: Customizable Dashboard, Mobile CRM, Lead Management, Dedicated Account Manager, etc
CONS: There is none
More reviews from 2 actual users:
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5. Quick implementation, smooth workflow
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 03.07.2021
Company Size: More than 100 Employees
Industry: Marketing and Advertising
PROS: Reporting and analytics, Mobile CRM, Attendance Marking, Order approval, Custom Workflow, Knowledge Management System, Learning Management System.
CONS: None
Kapture CRM has improved my customer service ten-fold.
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 28.02.2021
Company Size: 11-50 Employees
Industry: Information Services
PROS: Customizable Dashboard, Mobile CRM, Lead Management, Dedicated Account Manager, etc
CONS: There is none
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Kapture CX user reviews
5. Quick implementation, smooth workflow
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 03.07.2021
Company Size: More than 100 Employees
Industry: Marketing and Advertising
Kapture CRM has improved my customer service ten-fold.
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 28.02.2021
Company Size: 11-50 Employees
Industry: Information Services
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