Paldesk Review
What is Paldesk?
Paldesk is an omnichannel communication platform developed for businesses geared towards building a strong organic relationship with their customers. It allows businesses to be “friends,” literally pals, with their market with its streamlined programming and features that allow for an authentic 24/7 support availability. It’s a live chat and helpdesk hybrid that allows its users to connect to clients and customers coming from different communication pathways — email, Facebook, Twitter, WhatsApp, Viber, and more — with the use of just one hub.
With Paldesk, businesses are given the liberty to allow their agents to serve their clients and customers wherever they may be through handy devices. It’s web-based and agents are granted the chance to solve tickets and provide support through the devices in their very pockets. It is easy to use and customers will feel at ease when engaging with agents because it was developed to appear like customers are texting with their friends. It’s a good tool to amplify branding and build a sense of community with clients and customers.
To offer advanced support, Paldesk integrated with numerous communication channels. This way, clients need not go out of their way to connect to businesses. Through this, providing support becomes instant.
Additionally, Paldesk has important additional features for users to streamline communication. Paldesk Free offers feedback forms and an easy popup functionality. Meanwhile, the Paldesk Pro and Custom pricing models feature visitor tracking to help you gain better insights about your visitors.
Show MoreOverview of Paldesk Benefits
Paldesk offers myriad benefits, among the main ones are the following:
Instant and fast support 24/7/365. A 24/7 instant access for customers is provided through Paldesk Live Chat. Through this, agents can cater to customer needs by the second. The interface is easy and customizable for marketing purposes. This tool gives businesses the ability to reply quickly and improve the overall satisfaction level of their customers when it comes to their products and the services they offer.
Omnichannel communication. Paldesk helps agents save time because it cuts the round-about from one social media platform to the next. Through Paldesk’s omnichannel features, all messages enter through one hub regardless of the source or pathway. Before, providing support entailed that agents needed to check Facebook, and then Twitter and then the next social media account and so on and so forth. With Paldesk, the round-about becomes necessary because all messages through all available platforms enter just one hub. It effectively saves time and confusion does not take place.
Integrations. Paldesk integrates with Facebook Messenger, Twitter, Mail, Slack, Wordpress, PrestaShop, Jommla, Drupal, Magento, Zapier, HubSpot, WhatsApp, Viber, and MailChimp. This aggressive and comprehensive integration makes Paldesk a promising and ideal helpdesk system.
Easy to Use. The interface is not intimidating. The developers succeeded in building a digital experience that feels casual and informal yet competent. If the interface were a person, it will be approachable. It’s easy to use because it feels like users are just exchanging messages with their friends. Simple as it may be, it equally contributes to making problem-solving faster. Agents and customers can even use emojis.
Personalized Experience. The interface is fully customizable and can be set to assist in promoting marketing campaigns. It amplifies customer relationship management by providing additional features that can zone in on target markets.
Convenient. With Paldesk, no customers need to wait while listening to another elevator music. Customers will appreciate that no time is wasted as agents reply in real-time and solutions are provided at once.
Customizable. Apart from having an easy interface, businesses can fully make Paldesk’s live chat widget in line with their branding. Particular colors, font styles, and text size that fits your liking can be set.
Show MoreOverview of Paldesk Features
- Ticketing
- Predefined Working Hours
- Manual Chat Transfer
- Mobile Application
- Widget Customization
- Mobile SDK
- Predefined Answers
- Multiple Channels
- Smart Routing
- Emojis
- Agent Chat
- Notifications
- Conversatoin History
- Multiple Agent Support
- Agent Support
- Prechat Question
- Position Select
- Color Select
- Multiwidget Support
- User Authentication
- Reporting
- Analytics
- Visitor Statistics
- Conversation Reports
- Filters
- Weekly Summary
- Desktop Application
- Web Application
- In-App Notifications
- Language
- Branding
- 24/7 Support
- User Identification
- Knowledge Base
- GDPR
- Cloud
What Problems Will Paldesk Solve?
Problem #1: Lost leads.
Often, leads are lost when customers don’t get the proper attention that they deserve. In websites, very common is the incident when a customer or visitor is willing to buy a product but no sale takes place because such product could not be found or a wrong search keyword was used. This becomes a lost lead or missed sale. With Paldesk, customers will not leave the site without the option to ask someone for help because Paldesk Live Chat offers visitors instant access to a customer support agent and real-time conversation takes place instantly. Customer experience is improved.
Problem #2: Stale customer experience and support center.
Businesses can improve their customer’s website experience and boost support by tracking missed leads. Paldesk offers a customizable solution with powerful insights to track, study, and report the performance of chats and agents in real time. With Paldesk’s Visitor Statistics, Conversation History, Weekly Summary, Multiwidget Support, Prechat Question, and Website Widget Customization, businesses can easily track where the lapses and missed opportunities are.
Problem #3: Undermanned customer support center and agent’s limited access.
With Paldesk’s mobility tools and features, customers will be attended to even if agents are not in the office. Using Paldesk Live Chat‘s mobile application, agents need not be in the office to attend to customers’ needs. Through Paldesk, agents will be able to talk to customers anytime and anywhere. The customer support center will never be undermanned because an agent will always be available to resolve concerns and provide solutions.
Awards & Quality Certificates
Paldesk Position In Our Categories
Keeping in mind businesses have unique business requirements, it is only rational that they avoid deciding on a one-size-fits-all, “perfect” business program. Nonetheless, it would be difficult to try to chance on such an app even among recognizable software systems. The practicable step to undertake is to shortlist the numerous key functions that need scrutiny including important features, price plans, skill ability of staff, organizational size, etc. Next, you must perform the research fully. Have a look at these Paldesk review articles and look over each of the software products in your list more closely. Such detailed research ascertains you weed out ill-fitting apps and buy the one which offers all the function your company requires to achieve growth.
Position of Paldesk in our main categories:
TOP
100
Paldesk is one of the top 100 Customer Support Software products
TOP
50
Paldesk is one of the 50 Help Desk Software products
It is important to realize that hardly any app in the Live Chat Software category will be a perfect solution able to match all the needs of various business types, sizes and industries. It may be a good idea to read a few Paldesk Live Chat Software reviews first as certain solutions can perform well only in a really narrow set of applications or be prepared with a very specific type of industry in mind. Others can function with an intention of being easy and intuitive and therefore lack advanced features desired by more experienced users. You can also find software that focus on a broad group of users and offer a complex feature base, but that usually comes at a more significant price of such a solution. Be certain that you're aware of your requirements so that you choose a service that has exactly the functionalities you look for.
How Much Does Paldesk Cost?
Paldesk Pricing Plans:
Free Trial
Rookie
$9/agent/month
Early Stage
$14/agent/month
Rising Star
$22/agent/month
Custom
Contact vendor
What are Paldesk pricing details?
Paldesk Pricing Plans:
Free Trial
Rookie
$9/agent/month
Early Stage
$14/agent/month
Rising Star
$22/agent/month
Custom
Contact vendor
Paldesk offers three plan tiers starting from $9. Custom enterprise pricing is also available.
Rookie – $9/agent/month (billed annually)
- 1 widget
- Pop-up
- Widget customization
- 5 feedback forms
Early Stage – $14/agent/month (billed annually)
- All Rookie plan features
- Unlimited widgets
- Widget triggers
- 1 knowledgebase
- 15 feedback forms
Rising Star – $22/agent/month (billed annually)
- All Early Stage plan features
- Ticketing system
- Unlimited knowledgebase
- Unlimited feedback forms
- Unlimited visitor overview
Custom – By quote
User Satisfaction
Positive Social Media Mentions
51
Negative Social Media Mentions
4
We are aware that when you decide to purchase a Live Chat Software it’s crucial not only to see how professionals score it in their reviews, but also to discover whether the real people and companies that purchased this software are actually content with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Paldesk reviews across a broad range of social media sites. The information is then featured in a simple to digest format revealing how many users had positive and negative experience with Paldesk. With that information at hand you will be equipped to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Paldesk?
- Facebook Messenger
- Slack
- Wordpress
- PrestaShop
- Joomla
- Drupal
- Magento
- Zapier
- HubSpot
- MailChimp
- Squarespace
Paldesk User Reviews
Paldesk average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: Simplicity and ease of use. Plenty of features with constant upgrading.
CONS: Tutorials and video guides.
The least favorable review
PROS: Customizable features for better brand recognition All customer conversations in one place Easy to set-up and use Unlimited free plan Chatbot that makes sure your customers are engaged outside working hours
CONS: Improve chatbot functions
More reviews from 12 actual users:
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Latest
- Latest
- Most useful
- Most positive
- Most negative
Amazing platform with lot of potential
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 29.10.2021
Company Size: 1-10 Employees
Industry: E-Learning
PROS: Collecting all networks in one place - email, social medias and paldesk chat.
CONS: Everything is great!
Great, simple and user-friendly tool!
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 10.09.2021
Company Size: 1-10 Employees
Industry: Consumer Services
PROS: Price and features with a lot of integrations like facebook,email and twitter
CONS: Maybe magic typing for ecommerce and online shops
Very good product, user- friendly, great support
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 11.08.2021
Company Size: 1-10 Employees
Industry: Hospitality
PROS: Product is easy to use and it fulfilled all my expectations and needs. The communication with my guests was easy.
CONS: Till now I didn\'t have any problems using this product.
Very good product
Read full review >
5/5
Overall impression
4/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 25.07.2021
Company Size: 11-50 Employees
Industry: Information Technology and Services
PROS: Very easy to use and great customer support. During sales process we got all info we needed. Great customer experience.
CONS: It is too earlier for us to give that kind of an answer
amazing
Read full review >
4/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 26.06.2021
Company Size: 1-10 Employees
Industry: Internet
PROS: easy to use and effortless reviewed and summed up conversations in one place
CONS: Everything is ok
Great product and very good support
Read full review >
4/5
Overall impression
5/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 21.06.2021
Company Size: 1-10 Employees
Industry: Information Technology and Services
PROS: Easy to use and solves many problems. Product allows you to have all your communication with the clients and potential clients in one place. Also there is amazingly fast and competent support that is ready to go that extra mile for the client.
CONS: Some parts could be simpler
Very good
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 07.04.2021
Company Size: 1-10 Employees
Industry: Sports
PROS: Comunication, support, user friendly, desing, price
CONS: Debit card
Easy to use. No credit card. No strings attached! No tech-fuss!
Read full review >
4/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 30.01.2021
Company Size: 51-100 Employees
Industry: Information Technology and Services
PROS: Customizable features for better brand recognition All customer conversations in one place Easy to set-up and use Unlimited free plan Chatbot that makes sure your customers are engaged outside working hours
CONS: Improve chatbot functions
Excelent sw for interaction with customers
Read full review >
5/5
Overall impression
4/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 18.02.2019
Company Size: 1-10 Employees
Industry: E-Learning
PROS: Simplicity and ease of use. Plenty of features with constant upgrading.
CONS: Tutorials and video guides.
Live chat for small business
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 18.02.2019
Company Size: 1-10 Employees
Industry: Retail
PROS: UX is very smooth and simple. Guys from Paldesk on support channel are the best! They solved my problem with setup in few minutes!
CONS: Maybe some new features?
Great application – simple to use
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 18.02.2019
Company Size: 1-10 Employees
Industry: Marketing and Advertising
PROS: Easy to use and mulichannel - Facebook, email and Twitter
CONS: no disadvantages. maybe there are no magic type feature
Great live chat solution!
Read full review >
4/5
Overall impression
5/5
Customer Support
4/5
Value for Money
3/5
Ease of Use
Published on: 18.02.2019
Company Size: N/A
Industry: N/A
PROS: Flexibility, ease of use, built-in ticketing, additional widgets (feedback is great)
CONS: Complex administration
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Paldesk user reviews
Amazing platform with lot of potential
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 29.10.2021
Company Size: 1-10 Employees
Industry: E-Learning
Great, simple and user-friendly tool!
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 10.09.2021
Company Size: 1-10 Employees
Industry: Consumer Services
Very good product, user- friendly, great support
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 11.08.2021
Company Size: 1-10 Employees
Industry: Hospitality
Very good product
Read full review >
5/5
Overall impression
4/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 25.07.2021
Company Size: 11-50 Employees
Industry: Information Technology and Services
amazing
Read full review >
4/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 26.06.2021
Company Size: 1-10 Employees
Industry: Internet
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