MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Paldesk Review

Paldesk
Our score: 8.5 User satisfaction: 91%

What is Paldesk?

Paldesk is an omnichannel communication platform developed for businesses geared towards building a strong organic relationship with their customers. It allows businesses to be “friends,” literally pals, with their market with its streamlined programming and features that allow for an authentic 24/7 support availability. It’s a live chat and helpdesk hybrid that allows its users to connect to clients and customers coming from different communication pathways — email, Facebook, Twitter, WhatsApp, Viber, and more — with the use of just one hub.

With Paldesk, businesses are given the liberty to allow their agents to serve their clients and customers wherever they may be through handy devices. It’s web-based and agents are granted the chance to solve tickets and provide support through the devices in their very pockets. It is easy to use and customers will feel at ease when engaging with agents because it was developed to appear like customers are texting with their friends. It’s a good tool to amplify branding and build a sense of community with clients and customers.

To offer advanced support, Paldesk integrated with numerous communication channels. This way, clients need not go out of their way to connect to businesses. Through this, providing support becomes instant.

Additionally, Paldesk has important additional features for users to streamline communication. Paldesk Free offers feedback forms and an easy popup functionality. Meanwhile, the Paldesk Pro and Custom pricing models feature visitor tracking to help you gain better insights about your visitors.

Show More

Overview of Paldesk Benefits

Paldesk offers myriad benefits, among the main ones are the following:

Instant and fast support 24/7/365. A 24/7 instant access for customers is provided through Paldesk Live Chat. Through this, agents can cater to customer needs by the second. The interface is easy and customizable for marketing purposes. This tool gives businesses the ability to reply quickly and improve the overall satisfaction level of their customers when it comes to their products and the services they offer.

Omnichannel communication. Paldesk helps agents save time because it cuts the round-about from one social media platform to the next. Through Paldesk’s omnichannel features, all messages enter through one hub regardless of the source or pathway. Before, providing support entailed that agents needed to check Facebook, and then Twitter and then the next social media account and so on and so forth. With Paldesk, the round-about becomes necessary because all messages through all available platforms enter just one hub. It effectively saves time and confusion does not take place.

Integrations. Paldesk integrates with Facebook Messenger, Twitter, Mail, Slack, Wordpress, PrestaShop, Jommla, Drupal, Magento, Zapier, HubSpot, WhatsApp, Viber, and MailChimp.  This aggressive and comprehensive integration makes Paldesk a promising and ideal helpdesk system.

Easy to Use. The interface is not intimidating. The developers succeeded in building a digital experience that feels casual and informal yet competent. If the interface were a person, it will be approachable. It’s easy to use because it feels like users are just exchanging messages with their friends. Simple as it may be, it equally contributes to making problem-solving faster. Agents and customers can even use emojis.

Personalized Experience. The interface is fully customizable and can be set to assist in promoting marketing campaigns. It amplifies customer relationship management by providing additional features that can zone in on target markets.

Convenient. With Paldesk, no customers need to wait while listening to another elevator music. Customers will appreciate that no time is wasted as agents reply in real-time and solutions are provided at once.

Customizable. Apart from having an easy interface, businesses can fully make Paldesk’s live chat widget in line with their branding. Particular colors, font styles, and text size that fits your liking can be set.

Show More

Overview of Paldesk Features

  • Ticketing
  • Predefined Working Hours
  • Manual Chat Transfer
  • Mobile Application
  • Widget Customization
  • Mobile SDK
  • Predefined Answers
  • Multiple Channels
  • Smart Routing
  • Emojis
  • Agent Chat
  • Notifications
  • Conversatoin History
  • Multiple Agent Support
  • Agent Support
  • Prechat Question
  • Position Select
  • Color Select
  • Multiwidget Support
  • User Authentication
  • Reporting
  • Analytics
  • Visitor Statistics
  • Conversation Reports
  • Filters
  • Weekly Summary
  • Desktop Application
  • Web Application
  • In-App Notifications
  • Language
  • Branding
  • 24/7 Support
  • User Identification
  • Knowledge Base
  • GDPR
  • Cloud

What Problems Will Paldesk Solve?

Problem #1: Lost leads.

Often, leads are lost when customers don’t get the proper attention that they deserve. In websites, very common is the incident when a customer or visitor is willing to buy a product but no sale takes place because such product could not be found or a wrong search keyword was used. This becomes a lost lead or missed sale. With Paldesk, customers will not leave the site without the option to ask someone for help because Paldesk Live Chat offers visitors instant access to a customer support agent and real-time conversation takes place instantly. Customer experience is improved.

Problem #2: Stale customer experience and support center.

Businesses can improve their customer’s website experience and boost support by tracking missed leads. Paldesk offers a customizable solution with powerful insights to track, study, and report the performance of chats and agents in real time. With Paldesk’s Visitor Statistics, Conversation History, Weekly Summary, Multiwidget Support, Prechat Question, and Website Widget Customization, businesses can easily track where the lapses and missed opportunities are.

Problem #3: Undermanned customer support center and agent’s limited access.

 With Paldesk’s mobility tools and features, customers will be attended to even if agents are not in the office. Using Paldesk Live Chat‘s mobile application, agents need not be in the office to attend to customers’ needs. Through Paldesk, agents will be able to talk to customers anytime and anywhere. The customer support center will never be undermanned because an agent will always be available to resolve concerns and provide solutions.

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Paldesk Position In Our Categories

Knowing that businesses have special business-related wants, it is only sensible they avoid deciding on an all-encompassing, “perfect” software product. Needless to say, it is troublesome to discover such a software system even among widely used software solutions. The right step to do would be to note down the various critical aspects which merit careful thought including important features, budget, technical skill ability of staff, business size, etc. Thereafter, you should double down on the product research exhaustively. Browse through some Paldesk evaluations and check out each of the software programs in your shortlist more closely. Such detailed product research ensure you weed out mismatched software solutions and choose the one which has all the features your company requires.

Position of Paldesk in our main categories:

TOP 100

Paldesk is one of the top 100 Customer Support Software products

TOP 50

Paldesk is one of the 50 Help Desk Software products

There are well-liked and widely used systems in each software group. But are they necessarily the best fit for your organization’s unique requirements? A popular software product may have thousands of customers, but does it offer what you need? For this reason, do not blindly shell out for popular systems. Read at least a few Paldesk Live Chat Software reviews and mull over the elements that you desire in the software such as the price, main tools, available integrations etc. Then, select a few systems that fit your requirements. Check out the free trials of these apps, read online opinions, get information from the seller, and do your homework meticulously. This profound homework is certain to assist you find the best software solution for your firm’s specific needs.

How Much Does Paldesk Cost?

Paldesk Pricing Plans:

Free Trial

Rookie

$9/agent/month

Early Stage

$14/agent/month

Rising Star

$22/agent/month

Custom

Contact vendor

Show More

What are Paldesk pricing details?

Paldesk Pricing Plans:

Free Trial

Rookie

$9/agent/month

Early Stage

$14/agent/month

Rising Star

$22/agent/month

Custom

Contact vendor

Paldesk offers three plan tiers starting from $9. Custom enterprise pricing is also available.

Rookie – $9/agent/month (billed annually)

  • 1 widget
  • Pop-up
  • Widget customization
  • 5 feedback forms

Early Stage – $14/agent/month (billed annually)

  • All Rookie plan features
  • Unlimited widgets
  • Widget triggers
  • 1 knowledgebase
  • 15 feedback forms

Rising Star – $22/agent/month (billed annually)

  • All Early Stage plan features
  • Ticketing system
  • Unlimited knowledgebase
  • Unlimited feedback forms
  • Unlimited visitor overview

Custom – By quote

User Satisfaction

Positive Social Media Mentions 51
Negative Social Media Mentions 4

We know that when you decide to get a Live Chat Software it’s important not only to see how experts score it in their reviews, but also to check if the real users and companies that bought this software are genuinely content with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Paldesk reviews across a broad array of social media sites. The data is then displayed in a simple to understand way indicating how many people had positive and negative experience with Paldesk. With that information at your disposal you will be ready to make an informed business choice that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Paldesk?

  • Facebook Messenger
  • Twitter
  • Mail
  • Slack
  • Wordpress
  • PrestaShop
  • Joomla
  • Drupal
  • Magento
  • Zapier
  • HubSpot
  • MailChimp
  • WhatsApp
  • Squarespace

Paldesk User Reviews

Paldesk average rating:

Average score
5/5 (12 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Anonymous Reviewer

PROS: Simplicity and ease of use. Plenty of features with constant upgrading.

CONS: Tutorials and video guides.

Reviewed 7 years ago

Read full review >

The least favorable review

Denis Vuljanic

PROS: Easy to use and solves many problems. Product allows you to have all your communication with the clients and potential clients in one place. Also there is amazingly fast and competent support that is ready to go that extra mile for the client.

CONS: Some parts could be simpler

Reviewed 4 years ago

Read full review >

More reviews from 12 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Amazing platform with lot of potential

Read full review >
Tihana  Kulić
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.10.2021 Company Size: 1-10 Employees Industry: E-Learning

PROS: Collecting all networks in one place - email, social medias and paldesk chat.

CONS: Everything is great!

What do you think about this review?

Great Poor

Great, simple and user-friendly tool!

Read full review >
Anonymous Reviewer
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 10.09.2021 Company Size: 1-10 Employees Industry: Consumer Services

PROS: Price and features with a lot of integrations like facebook,email and twitter

CONS: Maybe magic typing for ecommerce and online shops

What do you think about this review?

Great Poor
Show More User Reviews (12)

Very good product, user- friendly, great support

Read full review >
Nikolina Deanovic
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.08.2021 Company Size: 1-10 Employees Industry: Hospitality

PROS: Product is easy to use and it fulfilled all my expectations and needs. The communication with my guests was easy.

CONS: Till now I didn\'t have any problems using this product.

What do you think about this review?

Great Poor

Very good product

Read full review >
Ivan Papak
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 25.07.2021 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: Very easy to use and great customer support. During sales process we got all info we needed. Great customer experience.

CONS: It is too earlier for us to give that kind of an answer

What do you think about this review?

Great Poor
Anonymous Reviewer
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.06.2021 Company Size: 1-10 Employees Industry: Internet

PROS: easy to use and effortless reviewed and summed up conversations in one place

CONS: Everything is ok

What do you think about this review?

Great Poor

Great product and very good support

Read full review >
Denis Vuljanic
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 21.06.2021 Company Size: 1-10 Employees Industry: Information Technology and Services

PROS: Easy to use and solves many problems. Product allows you to have all your communication with the clients and potential clients in one place. Also there is amazingly fast and competent support that is ready to go that extra mile for the client.

CONS: Some parts could be simpler

What do you think about this review?

Great Poor

Very good

Read full review >
Marko Miličić
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.04.2021 Company Size: 1-10 Employees Industry: Sports

PROS: Comunication, support, user friendly, desing, price

CONS: Debit card

What do you think about this review?

Great Poor

Easy to use. No credit card. No strings attached! No tech-fuss!

Read full review >
Nikolina Maskaric
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 30.01.2021 Company Size: 51-100 Employees Industry: Information Technology and Services

PROS: Customizable features for better brand recognition All customer conversations in one place Easy to set-up and use Unlimited free plan Chatbot that makes sure your customers are engaged outside working hours

CONS: Improve chatbot functions

What do you think about this review?

Great Poor

Excelent sw for interaction with customers

Read full review >
Anonymous Reviewer
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.02.2019 Company Size: 1-10 Employees Industry: E-Learning

PROS: Simplicity and ease of use. Plenty of features with constant upgrading.

CONS: Tutorials and video guides.

What do you think about this review?

Great Poor

Live chat for small business

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.02.2019 Company Size: 1-10 Employees Industry: Retail

PROS: UX is very smooth and simple. Guys from Paldesk on support channel are the best! They solved my problem with setup in few minutes!

CONS: Maybe some new features?

What do you think about this review?

Great Poor

Great application – simple to use

Read full review >
Davor Prpić
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.02.2019 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: Easy to use and mulichannel - Facebook, email and Twitter

CONS: no disadvantages. maybe there are no magic type feature

What do you think about this review?

Great Poor

Great live chat solution!

Read full review >
Vjeran Pajić
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 18.02.2019 Company Size: N/A Industry: N/A

PROS: Flexibility, ease of use, built-in ticketing, additional widgets (feedback is great)

CONS: Complex administration

What do you think about this review?

Great Poor
women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.

OR

Sign in with company email

Sign in with company email

Popular Paldesk Alternatives

Top Competitors To Paldesk By Price

Trending Live Chat Software Reviews

Paldesk Comparisons

Paldesk user reviews

Amazing platform with lot of potential

Read full review >
Tihana  Kulić
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.10.2021 Company Size: 1-10 Employees Industry: E-Learning

Great, simple and user-friendly tool!

Read full review >
Anonymous Reviewer
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 10.09.2021 Company Size: 1-10 Employees Industry: Consumer Services

Very good product, user- friendly, great support

Read full review >
Nikolina Deanovic
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.08.2021 Company Size: 1-10 Employees Industry: Hospitality

Very good product

Read full review >
Ivan Papak
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 25.07.2021 Company Size: 11-50 Employees Industry: Information Technology and Services
Anonymous Reviewer
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.06.2021 Company Size: 1-10 Employees Industry: Internet
Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

Unsure about this software?
FIND ALTERNATIVES
TOP

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.

Share
Tweet
Share