RichCall Review
What is RichCall?
RichCall is a live communication software for contact center designed to further extend communication and customer service capabilities and effectiveness by adding video and collaboration tools. The software gives customer service agents a platform to provide better service or perform more effective sales and marketing pitches via screen sharing instead of having to provide instructions or product descriptions over the phone.
With RichCall, agents can see the issues their customers are experiencing with their products. This functionality quickly gives them a better understanding of the problem, enabling them to dispense the appropriate steps and advice to resolve the issue.
This functionality also works for sales and marketing agents, allowing them to deliver beautiful and more detailed presentations of their products instead of having to describe what they are selling and leave their customers to imagine what their products look like and how they work.
RichCall is implemented in various industries, including insurance, retail, finance, telecom, and real estate to name a few.
Show MoreOverview of RichCall Benefits
RichCall enables you to provide live expert service to your clients and potential customers. Whenever your customers call for product support or just asking questions about a product or service you are selling, this communications software that helps you get the job done in ways other customer communications solutions just can’t.
Simply put, RichCall makes customer-expert interaction more fluid, vibrant, and dynamic. And it can be applied to almost every industry.
If you are working in the insurance industry, RichCall helps you process client claims faster with mobile video functionality and enhance your sales with co-browsing and file sharing features. Workers in the finance industry will definitely appreciate how RichCall allows them to perform consultations with their clients face to face without requiring them to be physically present.
RichCall can also be deployed via video kiosks in malls, banks, and other places with heavy foot traffic. This functionality makes it easy for people to reach your experts remotely, get their queries answered, and encourage them to make purchase decisions and your other desired actions. Other industries such as retail, healthcare, real estate, telecom, and more will also love how RichCall can improve customer communication and interaction.
Powered by Amazon Cloud, RichCall boasts of a global reach, geo-clustering, and 99.99% uptime. That means your customers will reach you whenever they need your expertise and service and you never have to worry about the system lagging or going down.
Show MoreOverview of RichCall Features
- Live Video Chat
- Remote Video Support
- Video Kiosks
- Co-browsing
- File Sharing
- Mobile Video
What Problems Will RichCall Solve?
1) Customers and agents can use co-browsing to navigate and fill complex web forms together. The agent can see the form, point out the necessary field and explain what it means to the customer.
2) Remote mobile video allows customers to show the appliance or car damage to insurance agents to file claims much faster.
3) Video, text chat and sending files allow customers to use video desks in bank branches, which allows the banks to optimize resources and allows the customers to be done with their finances faster.
Awards & Quality Certificates
RichCall Position In Our Categories
Because companies have unique business demands, it is only wise they avoid seeking an all-encompassing, “perfect” business program. However, it is futile to pinpoint such an app even among well-known software solutions. The best step to do would be to shortlist the varied important factors which require scrutiny including major features, price plans, technical skill ability of staff, organizational size, etc. After which, you must follow through the research fully. Read some RichCall evaluations and look over the other software programs in your shortlist in detail. Such well-rounded research can make sure you avoid unsuitable applications and select the one that has all the function your company requires.
Position of RichCall in our main categories:
TOP
200
RichCall is one of the top 200 Customer Support Software products
It's essential to realize that virtually no service in the Live Chat Software category is going to be a perfect solution able to meet all the goals of all company types, sizes and industries. It may be a good idea to read a few RichCall Live Chat Software reviews first as specific services might perform well just in a very small set of applications or be prepared with a very specific type of industry in mind. Others can function with an idea of being simple and intuitive and as a result lack complex functionalities desired by more experienced users. There are also solutions that support a wide group of customers and provide a powerful feature toolbox, but that in most cases comes at a more significant cost of such a software. Make sure you're aware of your requirements so that you buy a solution that offers all the features you look for.
How Much Does RichCall Cost?
RichCall Pricing Plans:
Free Trial
RichCall
$500 per 4 concurrent connections
What are RichCall pricing details?
RichCall Pricing Plans:
Free Trial
RichCall
$500 per 4 concurrent connections
RichCall offers a rate of $500 per 4 concurrent connections and cheaper for more licenses. You can also try the software live or request a demo to see if the software is a perfect fit for your business.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We are aware that when you make a decision to buy a Live Chat Software it’s vital not only to learn how experts evaluate it in their reviews, but also to check whether the real clients and enterprises that use this software are indeed content with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and RichCall reviews across a broad range of social media sites. The information is then presented in a simple to digest format indicating how many clients had positive and negative experience with RichCall. With that information at your disposal you will be ready to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- Russian
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for RichCall?
RichCall integrates with the following business systems and applications:
- Cisco
- Genesys
- Avaya
- NODA
- Zendesk
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