RichCall Review
What is RichCall?
RichCall is a live communication software for contact center designed to further extend communication and customer service capabilities and effectiveness by adding video and collaboration tools. The software gives customer service agents a platform to provide better service or perform more effective sales and marketing pitches via screen sharing instead of having to provide instructions or product descriptions over the phone.
With RichCall, agents can see the issues their customers are experiencing with their products. This functionality quickly gives them a better understanding of the problem, enabling them to dispense the appropriate steps and advice to resolve the issue.
This functionality also works for sales and marketing agents, allowing them to deliver beautiful and more detailed presentations of their products instead of having to describe what they are selling and leave their customers to imagine what their products look like and how they work.
RichCall is implemented in various industries, including insurance, retail, finance, telecom, and real estate to name a few.
Show MoreOverview of RichCall Benefits
RichCall enables you to provide live expert service to your clients and potential customers. Whenever your customers call for product support or just asking questions about a product or service you are selling, this communications software that helps you get the job done in ways other customer communications solutions just can’t.
Simply put, RichCall makes customer-expert interaction more fluid, vibrant, and dynamic. And it can be applied to almost every industry.
If you are working in the insurance industry, RichCall helps you process client claims faster with mobile video functionality and enhance your sales with co-browsing and file sharing features. Workers in the finance industry will definitely appreciate how RichCall allows them to perform consultations with their clients face to face without requiring them to be physically present.
RichCall can also be deployed via video kiosks in malls, banks, and other places with heavy foot traffic. This functionality makes it easy for people to reach your experts remotely, get their queries answered, and encourage them to make purchase decisions and your other desired actions. Other industries such as retail, healthcare, real estate, telecom, and more will also love how RichCall can improve customer communication and interaction.
Powered by Amazon Cloud, RichCall boasts of a global reach, geo-clustering, and 99.99% uptime. That means your customers will reach you whenever they need your expertise and service and you never have to worry about the system lagging or going down.
Show MoreOverview of RichCall Features
- Live Video Chat
- Remote Video Support
- Video Kiosks
- Co-browsing
- File Sharing
- Mobile Video
What Problems Will RichCall Solve?
1) Customers and agents can use co-browsing to navigate and fill complex web forms together. The agent can see the form, point out the necessary field and explain what it means to the customer.
2) Remote mobile video allows customers to show the appliance or car damage to insurance agents to file claims much faster.
3) Video, text chat and sending files allow customers to use video desks in bank branches, which allows the banks to optimize resources and allows the customers to be done with their finances faster.
Awards & Quality Certificates
RichCall Position In Our Categories
Knowing that companies have distinct business-related demands, it is logical that they abstain from selecting a one-size-fits-all, “perfect” software. Having said that, it would be almost impossible to pinpoint such application even among sought-after software systems. The practical step to do would be to list the several key functions that merit consideration including essential features, pricing, skill ability of staff, business size, etc. The second step is, you should do your product research systematically. Browse through some RichCall reviews and explore the other applications in your shortlist in detail. Such well-rounded product investigation ensures you avoid unsuitable apps and buy the system which has all the benefits your business requires for optimal results.
Position of RichCall in our main categories:
TOP
200
RichCall is one of the top 200 Customer Support Software products
Each enterprise has its own characteristics, and can call for a specific Live Chat Software solution that will be fit for their company size, type of customers and staff and even particular industry they cater to. It's not wise to count on getting an ideal solution that will work for each business regardless of their history is. It may be a good idea to read a few RichCall Live Chat Software reviews first and even then you should remember what the software is intended to do for your company and your employees. Do you require a simple and straightforward service with just elementary functions? Will you really use the complex functionalities needed by pros and large enterprises? Are there any specific features that are especially practical for the industry you operate in? If you ask yourself these questions it will be much easier to locate a solid service that will match your budget.
How Much Does RichCall Cost?
RichCall Pricing Plans:
Free Trial
RichCall
$500 per 4 concurrent connections
What are RichCall pricing details?
RichCall Pricing Plans:
Free Trial
RichCall
$500 per 4 concurrent connections
RichCall offers a rate of $500 per 4 concurrent connections and cheaper for more licenses. You can also try the software live or request a demo to see if the software is a perfect fit for your business.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We know that when you decide to buy a Live Chat Software it’s vital not only to see how experts evaluate it in their reviews, but also to discover if the actual clients and enterprises that use it are indeed satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and RichCall reviews across a broad array of social media sites. The data is then presented in a simple to understand format indicating how many people had positive and negative experience with RichCall. With that information at your disposal you should be ready to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- Russian
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for RichCall?
RichCall integrates with the following business systems and applications:
- Cisco
- Genesys
- Avaya
- NODA
- Zendesk
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