Subiz Review
What is Subiz?
Subiz is a live chat software that is designed as a customizable chat box integrated on your website to help you chat directly with visitors. The vendor understands that providing human engagement with in-person customer service can boost customer satisfaction as well as conversions and sales. You can implement Subiz on your website to understand and serve your customers.
The product’s features are easy to implement and use. Your sales and customer support agents can use the dashboard to see who is visiting your website and what they do. Then, your agents can start the live support and chat with visitors. You can fully customize the text, themes, and colors of the app to match your website and brand image.
The software helps you to boost operational management by asking for instant feedback from customers and storing complete conversation transcripts in secure servers. Get started easily by copying the HTML code and pasting it on your website. Subiz live chat will appear as a chat bar at the bottom of your website and visitors can click on the widget to start chat.
The vendor offers a 30-day free trial and the software is used by more than 15,000 websites.
Show MoreOverview of Subiz Benefits
Subiz offers a fast way to reach out to your customers. Integrate this live chat software on your website and start chat with potential customers in real time. The app helps you offer premium customer service.
You can use the full-featured 30-day free trial plan which is offered for a maximum of 100 agents to understand the features and select a suitable plan for your needs. You can upgrade to a paid package at any time during the trial period.
Chat in real time
Don’t allow potential customers to fumble around on your website. Use Subiz to engage these leads and impress them with instant and effective customer support.
Features:
- Canned responses
- Visitor information
- Chat tags
- File sharing
- Chat command
- Chat transcripts
- Notifications
- Chat transfer
- Chat history
- Visitor banning
Chat widget customization
Maintain cohesion with your brand by customizing the chat window and matching the widget to your website’s design for seamless integration.
Features:
- Chat widget themes
- Company logo inclusion
- Languages
- CSS customization
- Social media buttons
- Friendly chat bubble designs
Engage Customers
You can catch leads before they slip away. Use Subiz to greet customers and invite them to chat based on their on-site behavior. You can use triggers to automate the conversation-starting process.
Features:
- Smart triggers
- Trigger personalization
- Eye-catching chat bubbles
- Offline message support
- Smart chat routing
- Chat buttons
- Chat on multiple websites
Visitor tracking
Use on-site customer behavior data to understand customer patterns and remove the obstacles to greater conversions.
Features:
- Gather visitor data
- Look up information through intuitive filter
- Review and modify visitor information
- Add notes for data clarity
- Add labels for data trends
The anywhere application
Chat from anywhere by using the Subiz dashboard and engage-on-the-go with third party apps for your mobile device.
Features:
- Chat on the intuitive Subiz dashboard
- Use 3rd party applications for anywhere chat access
Team management
Categorize your live chat with specialized groups managing department-specific tickets efficiently and quickly. You can transfer chats between groups quickly to respond to customer support needs.
Features:
- Grouping by departments
- Agent groups management
- Department report
- Agent account based on roles
- Agent performance report
Reports and analytics
Know your future and current customers by reviewing chat tickets. Uncover common customer concerns and eliminate them from the customer experience.
Features:
- Chat statistics report
- Chat rating
- Availability report
- Tag reports
Overview of Subiz Features
- Proactively engage visitors with personalized chat greet
- Manage chat and visitors using simple dashboard display
- Use customized trigger to invite visitors a chat
- Use canned responses for convenient and effective chats
- Advanced report on operator activity using Google Analytics
- Archive offline messages when agents are ‘away’
- Assign label to specific visitors for easy achievement
- Chat with unlimited customers simultaneously
- Create various departments to organize support agents
- Customizable chat windows to fit with your brand and website
- Store previous conversations in secure servers
- Easy to implement: copy and paste HTML code
- Get instant feedback from customers after your chats
- Get sound and visual notifications about incoming chats
- Keep in touch with visitors anytime, anywhere using mobile app
- See visitors’ details: who they are, where they come from, what they browse
- Store visitor’s information using command text
- Transfer chat between agents
Subiz Position In Our Categories
Knowing that companies have unique business-related needs, it is only reasonable they steer clear of buying a one-size-fits-all, ideal solution. At any rate, it would be hard to try to pinpoint such application even among branded software products. The better thing to undertake can be to shortlist the different major aspects which require consideration such as essential features, costing, technical skill levels of the users, business size, etc. After which, you should double down on your research through and through. Read some Subiz evaluations and explore the other software systems in your list in detail. Such detailed product research guarantee you weed out poorly fit apps and choose the system which offers all the benefits your business requires for success.
Position of Subiz in our main categories:
TOP
200
Subiz is one of the top 200 Customer Support Software products
Companies have diverse needs and requirements and no software application can be perfect in such a scenario. It is futile to try to find a perfect off-the-shelf software system that fulfills all your business requirements. The wise thing to do would be to modify the application for your unique needs, worker skill levels, finances, and other elements. For these reasons, do not rush and subscribe to well-publicized leading solutions. Though these may be widely used, they may not be the best fit for your specific needs. Do your homework, look into each short-listed platform in detail, read a few Subiz Live Chat Software reviews, contact the seller for clarifications, and finally choose the application that offers what you require.
How Much Does Subiz Cost?
Subiz Pricing Plans:
Free Trial
Standard Plan
$11.99/agent/month
Advanced Plan
$21/agent/month
What are Subiz pricing details?
Subiz Pricing Plans:
Free Trial
Standard Plan
$11.99/agent/month
Advanced Plan
$21/agent/month
Subiz offers two pricing packages. You can save 5% on three months billing, 10% on six months billing, 20% on yearly billing, and 30% on two years billing.
Standard Plan – $11.99/agent/month
- Up to 100 concurrent chats
- 3 triggers
- 3-month chat history and analytics report
- 24/7 support
Advanced Plan – $21/agent/month
- Up to 200 concurrent chats
- Unlimited triggers
- 6-month chat history and analytics report
- 24/7 support
User Satisfaction
Positive Social Media Mentions
14
Negative Social Media Mentions
0
We realize that when you choose to purchase a Live Chat Software it’s vital not only to see how professionals rank it in their reviews, but also to discover if the actual users and companies that use it are actually happy with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Subiz reviews across a wide range of social media sites. The data is then displayed in a simple to digest way indicating how many customers had positive and negative experience with Subiz. With that information at your disposal you should be equipped to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Subiz?
Subiz integrates with the following business apps:
- API Javascript
- Google Analytics
- Shopify
- Joomla
- WordPress
- Magento
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