Subiz Review
What is Subiz?
Subiz is a live chat software that is designed as a customizable chat box integrated on your website to help you chat directly with visitors. The vendor understands that providing human engagement with in-person customer service can boost customer satisfaction as well as conversions and sales. You can implement Subiz on your website to understand and serve your customers.
The product’s features are easy to implement and use. Your sales and customer support agents can use the dashboard to see who is visiting your website and what they do. Then, your agents can start the live support and chat with visitors. You can fully customize the text, themes, and colors of the app to match your website and brand image.
The software helps you to boost operational management by asking for instant feedback from customers and storing complete conversation transcripts in secure servers. Get started easily by copying the HTML code and pasting it on your website. Subiz live chat will appear as a chat bar at the bottom of your website and visitors can click on the widget to start chat.
The vendor offers a 30-day free trial and the software is used by more than 15,000 websites.
Show MoreOverview of Subiz Benefits
Subiz offers a fast way to reach out to your customers. Integrate this live chat software on your website and start chat with potential customers in real time. The app helps you offer premium customer service.
You can use the full-featured 30-day free trial plan which is offered for a maximum of 100 agents to understand the features and select a suitable plan for your needs. You can upgrade to a paid package at any time during the trial period.
Chat in real time
Don’t allow potential customers to fumble around on your website. Use Subiz to engage these leads and impress them with instant and effective customer support.
Features:
- Canned responses
- Visitor information
- Chat tags
- File sharing
- Chat command
- Chat transcripts
- Notifications
- Chat transfer
- Chat history
- Visitor banning
Chat widget customization
Maintain cohesion with your brand by customizing the chat window and matching the widget to your website’s design for seamless integration.
Features:
- Chat widget themes
- Company logo inclusion
- Languages
- CSS customization
- Social media buttons
- Friendly chat bubble designs
Engage Customers
You can catch leads before they slip away. Use Subiz to greet customers and invite them to chat based on their on-site behavior. You can use triggers to automate the conversation-starting process.
Features:
- Smart triggers
- Trigger personalization
- Eye-catching chat bubbles
- Offline message support
- Smart chat routing
- Chat buttons
- Chat on multiple websites
Visitor tracking
Use on-site customer behavior data to understand customer patterns and remove the obstacles to greater conversions.
Features:
- Gather visitor data
- Look up information through intuitive filter
- Review and modify visitor information
- Add notes for data clarity
- Add labels for data trends
The anywhere application
Chat from anywhere by using the Subiz dashboard and engage-on-the-go with third party apps for your mobile device.
Features:
- Chat on the intuitive Subiz dashboard
- Use 3rd party applications for anywhere chat access
Team management
Categorize your live chat with specialized groups managing department-specific tickets efficiently and quickly. You can transfer chats between groups quickly to respond to customer support needs.
Features:
- Grouping by departments
- Agent groups management
- Department report
- Agent account based on roles
- Agent performance report
Reports and analytics
Know your future and current customers by reviewing chat tickets. Uncover common customer concerns and eliminate them from the customer experience.
Features:
- Chat statistics report
- Chat rating
- Availability report
- Tag reports
Overview of Subiz Features
- Proactively engage visitors with personalized chat greet
- Manage chat and visitors using simple dashboard display
- Use customized trigger to invite visitors a chat
- Use canned responses for convenient and effective chats
- Advanced report on operator activity using Google Analytics
- Archive offline messages when agents are ‘away’
- Assign label to specific visitors for easy achievement
- Chat with unlimited customers simultaneously
- Create various departments to organize support agents
- Customizable chat windows to fit with your brand and website
- Store previous conversations in secure servers
- Easy to implement: copy and paste HTML code
- Get instant feedback from customers after your chats
- Get sound and visual notifications about incoming chats
- Keep in touch with visitors anytime, anywhere using mobile app
- See visitors’ details: who they are, where they come from, what they browse
- Store visitor’s information using command text
- Transfer chat between agents
Subiz Position In Our Categories
Knowing that companies have unique business-related requirements, it is only rational that they abstain from buying an all-in-one, ”best” solution. Be that as it may, it would be almost impossible to chance on such a software solution even among well-known software solutions. The rational step to undertake would be to take note of the several critical aspects which need consideration such as critical features, price terms, skill capability of staff members, organizational size, etc. Thereafter, you should follow through the product research comprehensively. Browse over some Subiz reviews and explore the other software options in your list in detail. Such comprehensive research ensures you steer clear of unsuitable applications and select the system that includes all the features your business requires in sustaining growth.
Position of Subiz in our main categories:
TOP
200
Subiz is one of the top 200 Customer Support Software products
Companies have different needs and requirements and no software application can be ideal in such a condition. It is useless to try to find a perfect off-the-shelf software app that fulfills all your business needs. The smart thing to do would be to adapt the system for your special wants, staff member skill levels, budget, and other aspects. For these reasons, do not rush and pay for well-publicized popular applications. Though these may be widely used, they may not be the ideal fit for your unique requirements. Do your research, look into each short-listed application in detail, read a few Subiz Live Chat Software reviews, contact the vendor for clarifications, and finally choose the product that offers what you require.
How Much Does Subiz Cost?
Subiz Pricing Plans:
Free Trial
Standard Plan
$11.99/agent/month
Advanced Plan
$21/agent/month
What are Subiz pricing details?
Subiz Pricing Plans:
Free Trial
Standard Plan
$11.99/agent/month
Advanced Plan
$21/agent/month
Subiz offers two pricing packages. You can save 5% on three months billing, 10% on six months billing, 20% on yearly billing, and 30% on two years billing.
Standard Plan – $11.99/agent/month
- Up to 100 concurrent chats
- 3 triggers
- 3-month chat history and analytics report
- 24/7 support
Advanced Plan – $21/agent/month
- Up to 200 concurrent chats
- Unlimited triggers
- 6-month chat history and analytics report
- 24/7 support
User Satisfaction
Positive Social Media Mentions
14
Negative Social Media Mentions
0
We know that when you make a decision to buy a Live Chat Software it’s important not only to find out how professionals score it in their reviews, but also to discover whether the real clients and enterprises that bought these solutions are actually content with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Subiz reviews across a broad range of social media sites. The data is then presented in an easy to understand format indicating how many users had positive and negative experience with Subiz. With that information available you will be equipped to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Subiz?
Subiz integrates with the following business apps:
- API Javascript
- Google Analytics
- Shopify
- Joomla
- WordPress
- Magento
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