uContact Review
What is uContact?
uContact is an attractive, comprehensive, true “All in One” Contact Center platform that enables businesses to deliver the best service and experience to their customers at every contact point via a variety of communication channels. uContact offers all these and more in a single, unified software. With uContact, organizations and businesses will see a huge 45% increase in agent productivity while cutting down the reduction time by as much as 26%, resulting in 34% increase in customer satisfaction.
The software integrates leading telephony technologies like SIP and WebRTC technology, Visual Designer IVR, and more with functionalities of a customer relationship management software and workforce management platform. uContact provides elements of gamification to empower agents to become more efficient and productive. Gamification features include customizable games, badges, and rankings to name a few.
Show MoreOverview of uContact Benefits
uContact is branded by its developers as a true-blue all-in-one call center software. It provides business and organizations with a contact center solution that enables them to deliver high quality customer service on multiple channels, including ACD, PBX, IVR, SMS, Web Chat, Email, Social Networks, and more.
Support agents will definitely love uContact’s unified multichannel inbox functionality. This feature combines telephone and notification center, enables agents to create customized campaigns, configure call recording as a full-time process or set is “as needed”. Agents are also on top of their status, such as pause, breaks, etc.
For supervisors, uContact provides them with a real-time dashboard where they can access performance metrics, call recordings, and reports among others. Spying, coaching, and barging in capabilities gives them an instant glimpse into an agent’s performance in real time, allowing them to determine an agent’s performance issues and strengths. These functionalities also empower agents to deliver top class performance in every customer encounter.
Administrators get a unified management interface that is intuitive ad straightforward. It enables them to be more efficient in managing agents as well as telephony suppliers. They can easily generate reports when needed, devise and implement campaigns that are viable and based on sound and highly actionable insights.
Show MoreOverview of uContact Features
- ACD Virtual Hold
- Recording
- PBX Audio, Video, Desktop Softphone
- IVR
- Voice Broadcast TTS – ASR
- Dialers Preview, Progressive, Power, Predictive
- SMS
- Web Chat
- Click2Call & Call Back
- Social Networks
- Other text channels
- Real Time Monitoring
- Quality management
- Workforce Optimization
- Reporting Analytics
- Workflow Designer
- Forms Designer
What Problems Will uContact Solve?
Scenario 1: “I have several technology providers to operate my call center and it is costly and complex to integrate them”
uContact is a true All-In-One Contact Center Solution. It is not necessary to have different providers to manage the entire operation. There is an integrated CRM Lite and several vertical modules for business management for collections, customer service, sales and market research.
Scenario 2: “I have a contract with the current provider of the Call Center Software with which I am not satisfied and it is costly to leave”
With uContact you only pay for what you use every month, without long-term contracts. We are sure you will be fascinated with uContact but if you can stop using anytime without any penalty. The initial setup and training of your team is free and you can start the solution with zero upfront investment.
Scenario 3: “I have an on-premises solution that does not allow multiple channels”
With uContact you can provide multichannel attention by voice, SMS, Email, Twitter, Facebook, Web Chat (with audio and video call).
uContact Position In Our Categories
Keeping in mind companies have specific business needs, it is only rational they avoid adopting an all-encompassing, ideal solution. Just the same, it is troublesome to try to chance on such application even among sought-after software systems. The practical step to undertake should be to jot down the varied vital functions which need analysis including major features, price terms, skill aptitude of the employees, business size, etc. Next, you should do the research to a full extent. Go over some uContact evaluations and check out the other software options in your shortlist in detail. Such detailed research ascertain you steer clear of unfit software products and select the system that offers all the function your company requires to be successful.
Position of uContact in our main categories:
TOP
200
uContact is one of the top 200 Customer Support Software products
Each organization has different wants and needs a software that can be personalized for their size, kind of staff members and customers, and the particular industry they are in. For these reasons, no system can provide perfect functionality off-the-shelf. When you try to find a software system, first be sure what you require it for. Read some uContact Call Center Software reviews and ask yourself do you want basic features or do you need sophisticated functionality? Are there any industry-specific tools that you are searching for? Obtain the answers to these questions to help your search. There are multiple elements that you need to reflect on and these include your finances, particular business needs, your company size, integration requirements etc. Take your time, try out a few free trials, and finally select the platform that provides all that you require to improve your company efficiency and productivity.
How Much Does uContact Cost?
uContact Pricing Plans:
Free Trial
Classic
$35/user/month
Omni
$45/user/month
Play
$45/user/month
Full
$55/user/month
What are uContact pricing details?
uContact Pricing Plans:
Free Trial
Classic
$35/user/month
Omni
$45/user/month
Play
$45/user/month
Full
$55/user/month
uContact offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Classic – $35/user/month
- ACD
- Inbound, Outbound, Blended
- Dialers: Preview,Progressive,Power & Predictive
- IVR
- Sophisticated PBX
- Coaching, Whispering & Barge in
- Real time monitoring
- CRM Lite
Omni – $45/user/month
- All Classic features
- Unified Inbox
- SMS
- Web Chat: with audio and video call
- Web Clic to Call
- Web Call Back
- Multichannel recording
- Live Assistance
Play – $45/user/month
- All Classic features
- Gamification
- Customizable games
- Objectives by agent, group, and area
- Customizable measures and objectives
- Badges
- Daily game
- Rankings
- Dynamic queries
Full – $55/user/month
- All features in Classic, Omni, and Play
User Satisfaction
Positive Social Media Mentions
3
Negative Social Media Mentions
0
We know that when you make a decision to buy a Call Center Software it’s vital not only to learn how professionals score it in their reviews, but also to discover if the real clients and businesses that purchased this software are actually happy with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and uContact reviews across a broad array of social media sites. The information is then presented in a simple to digest format showing how many customers had positive and negative experience with uContact. With that information at your disposal you should be equipped to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for uContact?
uContact offers an API Rest to integrate with any third party solution.
uContact User Reviews
uContact average rating:
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: We've been scouting the market for a solution that would not only help us smoothen our workflow, but also integrated properly with our existing programs. Enter uContact. It has a slew of tools under its belt and lets us respond to our customers in a variety of platforms--via chat, through calls on their mobile and even their landline phones, email, etc. It is very reasonably priced as well. I've been in this industry for over a decade, and I can honestly say that this has been one of the products that we did not have difficulty introducing into our system. I'm very impressed with uContact.
CONS: There's nothing to dislike about it.
The least favorable review
PROS: This lets me oversee the operations in our call center. I've been able to see real-time updates on the dashboard, lets me listen in on conversations between our clients and agents for quality purposes, and helps me find areas of improvement. This really is utilized best by managers like me.
CONS: I have no issues with uContact.
More reviews from 3 actual users:
Sort by:
Latest
- Latest
- Most useful
- Most positive
- Most negative
Helps me monitor the quality of calls.
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 04.08.2021
Company Size: More than 100 Employees
Industry: N/A
PROS: This lets me oversee the operations in our call center. I've been able to see real-time updates on the dashboard, lets me listen in on conversations between our clients and agents for quality purposes, and helps me find areas of improvement. This really is utilized best by managers like me.
CONS: I have no issues with uContact.
Works best for the industry that I am in.
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 16.06.2021
Company Size: More than 100 Employees
Industry: N/A
PROS: There are a lot of things that I love about uContact. First of all, we've managed to pull up our conversion numbers thanks to it. We've been able to connect to leads based on which campaign they come from. I also find the volume that uContact can handle very impressive. It can easily let us respond to bulk calls without compromising the quality of the calls. We've been able to set-up a proper follow-through method that has helped increase our sales rates even more.
CONS: I absolutely love everything about uContact. I'm a happy customer.
Affordable, plus it has dozens of features that we find useful.
Read full review >
5/5
Overall impression
4/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 12.09.2019
Company Size: More than 100 Employees
Industry: Entertainment
PROS: We've been scouting the market for a solution that would not only help us smoothen our workflow, but also integrated properly with our existing programs. Enter uContact. It has a slew of tools under its belt and lets us respond to our customers in a variety of platforms--via chat, through calls on their mobile and even their landline phones, email, etc. It is very reasonably priced as well. I've been in this industry for over a decade, and I can honestly say that this has been one of the products that we did not have difficulty introducing into our system. I'm very impressed with uContact.
CONS: There's nothing to dislike about it.
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
Sign in with LinkedIn
Why we require LinkedIn?
- Show the community that you're an actual user.
- We will only show your name and profile image in your review.
- You can still post your review anonymously.
OR
Sign in with company emailSign in with company email
Popular uContact Alternatives
Top Competitors To uContact By Price
Product name:
Price:
Trending Call Center Software Reviews
uContact Comparisons
Product name:
uContact user reviews
Helps me monitor the quality of calls.
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 04.08.2021
Company Size: More than 100 Employees
Industry: N/A
Works best for the industry that I am in.
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 16.06.2021
Company Size: More than 100 Employees
Industry: N/A
Affordable, plus it has dozens of features that we find useful.
Read full review >
5/5
Overall impression
4/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 12.09.2019
Company Size: More than 100 Employees
Industry: Entertainment
Page last modified
Did you find this review useful?
Yes
No
Thank you for your feedback
How can we make this page better?
Unsure about this software?
FIND ALTERNATIVES
Why is FinancesOnline free?