uContact Review
What is uContact?
uContact is an attractive, comprehensive, true “All in One” Contact Center platform that enables businesses to deliver the best service and experience to their customers at every contact point via a variety of communication channels. uContact offers all these and more in a single, unified software. With uContact, organizations and businesses will see a huge 45% increase in agent productivity while cutting down the reduction time by as much as 26%, resulting in 34% increase in customer satisfaction.
The software integrates leading telephony technologies like SIP and WebRTC technology, Visual Designer IVR, and more with functionalities of a customer relationship management software and workforce management platform. uContact provides elements of gamification to empower agents to become more efficient and productive. Gamification features include customizable games, badges, and rankings to name a few.
Show MoreOverview of uContact Benefits
uContact is branded by its developers as a true-blue all-in-one call center software. It provides business and organizations with a contact center solution that enables them to deliver high quality customer service on multiple channels, including ACD, PBX, IVR, SMS, Web Chat, Email, Social Networks, and more.
Support agents will definitely love uContact’s unified multichannel inbox functionality. This feature combines telephone and notification center, enables agents to create customized campaigns, configure call recording as a full-time process or set is “as needed”. Agents are also on top of their status, such as pause, breaks, etc.
For supervisors, uContact provides them with a real-time dashboard where they can access performance metrics, call recordings, and reports among others. Spying, coaching, and barging in capabilities gives them an instant glimpse into an agent’s performance in real time, allowing them to determine an agent’s performance issues and strengths. These functionalities also empower agents to deliver top class performance in every customer encounter.
Administrators get a unified management interface that is intuitive ad straightforward. It enables them to be more efficient in managing agents as well as telephony suppliers. They can easily generate reports when needed, devise and implement campaigns that are viable and based on sound and highly actionable insights.
Show MoreOverview of uContact Features
- ACD Virtual Hold
- Recording
- PBX Audio, Video, Desktop Softphone
- IVR
- Voice Broadcast TTS – ASR
- Dialers Preview, Progressive, Power, Predictive
- SMS
- Web Chat
- Click2Call & Call Back
- Social Networks
- Other text channels
- Real Time Monitoring
- Quality management
- Workforce Optimization
- Reporting Analytics
- Workflow Designer
- Forms Designer
What Problems Will uContact Solve?
Scenario 1: “I have several technology providers to operate my call center and it is costly and complex to integrate them”
uContact is a true All-In-One Contact Center Solution. It is not necessary to have different providers to manage the entire operation. There is an integrated CRM Lite and several vertical modules for business management for collections, customer service, sales and market research.
Scenario 2: “I have a contract with the current provider of the Call Center Software with which I am not satisfied and it is costly to leave”
With uContact you only pay for what you use every month, without long-term contracts. We are sure you will be fascinated with uContact but if you can stop using anytime without any penalty. The initial setup and training of your team is free and you can start the solution with zero upfront investment.
Scenario 3: “I have an on-premises solution that does not allow multiple channels”
With uContact you can provide multichannel attention by voice, SMS, Email, Twitter, Facebook, Web Chat (with audio and video call).
uContact Position In Our Categories
Since businesses have distinctive business needs, it is prudent that they abstain from paying for a one-size-fits-all, “perfect” software solution. Having said that, it would be futile to try to chance on such a software system even among branded software systems. The correct thing to do would be to spell out the numerous chief functions that entail research like important features, price plans, skill levels of staff members, business size, etc. Thereafter, you must do your product research exhaustively. Browse through these uContact review articles and look over the other software programs in your shortlist more closely. Such comprehensive research ascertain you keep away from mismatched apps and subscribe to the one which meets all the benefits your business requires.
Position of uContact in our main categories:
TOP
200
uContact is one of the top 200 Customer Support Software products
Since each company has unique business requirements, it is prudent for them to abstain from looking for a one-size-fits-all perfect software system. Needless to say, it would be futile to try to find such a platform even among widely used software solutions. The clever thing to do would be to list the various important aspects that require consideration such as key features, finances, skill levels of employees, company size etc. Then, you should do your research thoroughly. Read some uContact Call Center Software reviews and check out each of the other systems in your shortlist in detail. Such comprehensive groundwork can ensure you weed out ill-fitting systems and zero in on the app that offers all the features you require for business success.
How Much Does uContact Cost?
uContact Pricing Plans:
Free Trial
Classic
$35/user/month
Omni
$45/user/month
Play
$45/user/month
Full
$55/user/month
What are uContact pricing details?
uContact Pricing Plans:
Free Trial
Classic
$35/user/month
Omni
$45/user/month
Play
$45/user/month
Full
$55/user/month
uContact offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Classic – $35/user/month
- ACD
- Inbound, Outbound, Blended
- Dialers: Preview,Progressive,Power & Predictive
- IVR
- Sophisticated PBX
- Coaching, Whispering & Barge in
- Real time monitoring
- CRM Lite
Omni – $45/user/month
- All Classic features
- Unified Inbox
- SMS
- Web Chat: with audio and video call
- Web Clic to Call
- Web Call Back
- Multichannel recording
- Live Assistance
Play – $45/user/month
- All Classic features
- Gamification
- Customizable games
- Objectives by agent, group, and area
- Customizable measures and objectives
- Badges
- Daily game
- Rankings
- Dynamic queries
Full – $55/user/month
- All features in Classic, Omni, and Play
User Satisfaction
Positive Social Media Mentions
3
Negative Social Media Mentions
0
We are aware that when you choose to get a Call Center Software it’s crucial not only to see how experts score it in their reviews, but also to discover if the real users and enterprises that bought this software are actually content with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and uContact reviews across a vast array of social media sites. The information is then featured in a simple to digest form revealing how many people had positive and negative experience with uContact. With that information at hand you should be prepared to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for uContact?
uContact offers an API Rest to integrate with any third party solution.
uContact User Reviews
uContact average rating:
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: We've been scouting the market for a solution that would not only help us smoothen our workflow, but also integrated properly with our existing programs. Enter uContact. It has a slew of tools under its belt and lets us respond to our customers in a variety of platforms--via chat, through calls on their mobile and even their landline phones, email, etc. It is very reasonably priced as well. I've been in this industry for over a decade, and I can honestly say that this has been one of the products that we did not have difficulty introducing into our system. I'm very impressed with uContact.
CONS: There's nothing to dislike about it.
The least favorable review
PROS: We've been scouting the market for a solution that would not only help us smoothen our workflow, but also integrated properly with our existing programs. Enter uContact. It has a slew of tools under its belt and lets us respond to our customers in a variety of platforms--via chat, through calls on their mobile and even their landline phones, email, etc. It is very reasonably priced as well. I've been in this industry for over a decade, and I can honestly say that this has been one of the products that we did not have difficulty introducing into our system. I'm very impressed with uContact.
CONS: There's nothing to dislike about it.
More reviews from 3 actual users:
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Latest
- Latest
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Helps me monitor the quality of calls.
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 04.08.2021
Company Size: More than 100 Employees
Industry: N/A
PROS: This lets me oversee the operations in our call center. I've been able to see real-time updates on the dashboard, lets me listen in on conversations between our clients and agents for quality purposes, and helps me find areas of improvement. This really is utilized best by managers like me.
CONS: I have no issues with uContact.
Works best for the industry that I am in.
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 16.06.2021
Company Size: More than 100 Employees
Industry: N/A
PROS: There are a lot of things that I love about uContact. First of all, we've managed to pull up our conversion numbers thanks to it. We've been able to connect to leads based on which campaign they come from. I also find the volume that uContact can handle very impressive. It can easily let us respond to bulk calls without compromising the quality of the calls. We've been able to set-up a proper follow-through method that has helped increase our sales rates even more.
CONS: I absolutely love everything about uContact. I'm a happy customer.
Affordable, plus it has dozens of features that we find useful.
Read full review >
5/5
Overall impression
4/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 12.09.2019
Company Size: More than 100 Employees
Industry: Entertainment
PROS: We've been scouting the market for a solution that would not only help us smoothen our workflow, but also integrated properly with our existing programs. Enter uContact. It has a slew of tools under its belt and lets us respond to our customers in a variety of platforms--via chat, through calls on their mobile and even their landline phones, email, etc. It is very reasonably priced as well. I've been in this industry for over a decade, and I can honestly say that this has been one of the products that we did not have difficulty introducing into our system. I'm very impressed with uContact.
CONS: There's nothing to dislike about it.
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uContact user reviews
Helps me monitor the quality of calls.
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 04.08.2021
Company Size: More than 100 Employees
Industry: N/A
Works best for the industry that I am in.
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 16.06.2021
Company Size: More than 100 Employees
Industry: N/A
Affordable, plus it has dozens of features that we find useful.
Read full review >
5/5
Overall impression
4/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 12.09.2019
Company Size: More than 100 Employees
Industry: Entertainment
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