Userlike Review

PROS: Its got great features and design. Customer feedback is something every user would appreciate. This can help out with company growth, which can lead to development of new business models. Brining in machine-based learning mixed with usage helps cater customer needs while retaining and growing the customer base. We like having the opportunity to include new operators under the customer service and getting them all on the same page.

CONS: While the software is good, it would be nice to have some desktop integration. The same goes for Slack. Having Slack can lead to enhanced communication with employees and customer assistance.

PROS: While our site does have a "Contact Us" page, it barely got any attention from site viewers/vistors. Right after getting the Userlink Widget installed, leads, and questions started pouring in! After running a test for couple or so days, it became an important tool in converting visitors into customers. It comes highly recommended.

CONS: I've yet to comb through all its functionality. But there's one functionality I missed. That would be getting messages whenever I'm on a mobile device. Another thing: it can be a confusing whenever making a switch from admin mode to chat.

PROS: The program is easy to use. The UI makes it simple to navigate. Setting it up and maintaining it is a breeze. It makes room for easy accessibility regardless where our staff is working.

CONS: One downside is having the need to log in just to delete the chat session history. It's easy to do. But it can be an inconvenience. Even more so when you're on a budget where you need to make sure resolved chat sessions are cancelled.

PROS: While our site does have a "Contact Us" page, it barely got any attention from site viewers/vistors. Right after getting the Userlink Widget installed, leads, and questions started pouring in! After running a test for couple or so days, it became an important tool in converting visitors into customers. It comes highly recommended.

CONS: I've yet to comb through all its functionality. But there's one functionality I missed. That would be getting messages whenever I'm on a mobile device. Another thing: it can be a confusing whenever making a switch from admin mode to chat.

PROS: We're a startup based in Europe. We're part of the e-recruitment space. We wanted to opt for a live chat for extended periods. I'm happy to have finally landed on Userlike since it's Germany-based, has everything we want, and works wonderfully.

CONS: In all honesty, the settings page appears to be a little quirky in the initial going. It won't show much a previeew of the widget. And whenever changes are saved, it would take a bit of time until they propogate to the CDN. Another thing, certain functionality can be tested if you happen to be on a premium version.

PROS: Autoamted macro pop-ups that come out when you begin typing is quick. It's also an efficient approach in communicating with somebody. It's easy to use. Unearthing its useful functionality is a plus for our agents.

CONS: Somehow, I can't edit a macro drop-down. I find this a little annoying. Being able to have improved control of the UI according the agent's screen would be a major improvement. Even with customer support available to cater to inquirie, it tends to take a bit of time to do.

PROS: Userlike is a tool that's simple to utilize. We were able to quickly learn, carry out, and get the software maintained. All that's needed is to figure out the best practices. Functionality is clearly broken down.

CONS: Userlike is organized in a concise manner. But we have one thing to suggest. Offline messages should be up front, not concealed. If you're not the kind to proactivel look into any message, you'll likely miss out on any news.

PROS: What I love about it is how simple it is to handle. It's highly intuitive. It required mere minutes in matching settings to my corporate profile. I like customizing text templates for the widgets through my own words.

CONS: In general, I'm content using Userlike. As a startup in the insurance business, we're expecting lots of challenges to come our way. Thanks to Userlike, we were able to cater to a specific problem with ease. It would be nice to have a WhatsApp interaction with customers although you can only have this under the "Corporate" version.

PROS: We're a startup based in Europe. We're part of the e-recruitment space. We wanted to opt for a live chat for extended periods. I'm happy to have finally landed on Userlike since it's Germany-based, has everything we want, and works wonderfully.

CONS: In all honesty, the settings page appears to be a little quirky in the initial going. It won't show much a previeew of the widget. And whenever changes are saved, it would take a bit of time until they propogate to the CDN. Another thing, certain functionality can be tested if you happen to be on a premium version.

PROS: The greatest thing with is its control panel. It's easy to utilize. I'm selling my very own on product a lot. I feel this is an amazing piece of software.

CONS: Just about everything this software is offering is awesome. The best thing with Userlike is its "catchie" functionality. Whenever the visitor from the site is looking around, they'll see the chat option visible. I like how Userlike designs things.

PROS: The greatest thing with is its control panel. It's easy to utilize. I'm selling my very own on product a lot. I feel this is an amazing piece of software.

CONS: Just about everything this software is offering is awesome. The best thing with Userlike is its "catchie" functionality. Whenever the visitor from the site is looking around, they'll see the chat option visible. I like how Userlike designs things.

PROS: The program is easy to use. The UI makes it simple to navigate. Setting it up and maintaining it is a breeze. It makes room for easy accessibility regardless where our staff is working.

CONS: One downside is having the need to log in just to delete the chat session history. It's easy to do. But it can be an inconvenience. Even more so when you're on a budget where you need to make sure resolved chat sessions are cancelled.

PROS: What I love about it is how simple it is to handle. It's highly intuitive. It required mere minutes in matching settings to my corporate profile. I like customizing text templates for the widgets through my own words.

CONS: In general, I'm content using Userlike. As a startup in the insurance business, we're expecting lots of challenges to come our way. Thanks to Userlike, we were able to cater to a specific problem with ease. It would be nice to have a WhatsApp interaction with customers although you can only have this under the "Corporate" version.

PROS: Autoamted macro pop-ups that come out when you begin typing is quick. It's also an efficient approach in communicating with somebody. It's easy to use. Unearthing its useful functionality is a plus for our agents.

CONS: Somehow, I can't edit a macro drop-down. I find this a little annoying. Being able to have improved control of the UI according the agent's screen would be a major improvement. Even with customer support available to cater to inquirie, it tends to take a bit of time to do.

PROS: Its got great features and design. Customer feedback is something every user would appreciate. This can help out with company growth, which can lead to development of new business models. Brining in machine-based learning mixed with usage helps cater customer needs while retaining and growing the customer base. We like having the opportunity to include new operators under the customer service and getting them all on the same page.

CONS: While the software is good, it would be nice to have some desktop integration. The same goes for Slack. Having Slack can lead to enhanced communication with employees and customer assistance.

PROS: Userlike is a tool that's simple to utilize. We were able to quickly learn, carry out, and get the software maintained. All that's needed is to figure out the best practices. Functionality is clearly broken down.

CONS: Userlike is organized in a concise manner. But we have one thing to suggest. Offline messages should be up front, not concealed. If you're not the kind to proactivel look into any message, you'll likely miss out on any news.