3CX Review

A PBX Phone System That Is Easy To Install And Manage

3CX is an easy to install and manage PBX phone system. It can be hosted and managed by 3CX for a set and forget simple solution, it can be set up in the cloud using an existing cloud service account or run on-premises by installing it on any Windows or Linux machine.

Automatic Configuration of  IP Phones, Gateways, And SIP Trunks

As they deploy the solution either on-premises or in the cloud, 3CX permits users to connect supported IP phones, gateways, and SIP trunks to the system. What’s great about this is that they no longer need to deal with tedious configuration tasks as the IP phone system can automatically configure all IP phones, gateways, and SIP trunks that are plugged into it using built-in configuration templates.

Easy Deployment Of IP Phone And Softphone Upgrades

When IP phones and softphones need to be updated, new firmware can be deployed quickly by simply doing a few mouse clicks on the management console. Also, 3CX performs a firmware testing first before the upgrades are deployed on IP phones and softphones. This is to ensure that issues that affect interoperability are instantly detected.

Advanced Unified Communications Solution

The PBX phone system is designed as a unified communications solution that enables organizations and companies, and their employees to easily deal with all of their communications needs without the need for making additional installations, using add-ons, or purchasing a separate software.

View Presence Status Of Colleagues

It is equipped with advanced unified communications features. One of them is the capability to view the presence of employees. Thus when a customer makes a phone call, the system makes sure that it is routed to someone who is available to take the call. Because of this, users no longer need to do unnecessary call transfers that annoy their customers. This also eliminates the use of expensive voicemail tags.  When employees need to work on their task and won’t be able to receive and handle calls, they can customize their presence status so that their coworkers will know that they are not available to take calls. The presence feature of 3CX is ideal for companies that have remote workers.

Live Chat, Facebook and WhatsApp integration

3CX Live Chat helps website visitors reach out to businesses via a customizable chat bubble, just as they are browsing through the site. It scraps the need for additional contact information or long call queues and prioritizes instant, to-the-point communication instead. If the issue gets too complex to be handled over chat, the conversation can always be elevated to an audio or video call with the same agent instead. It takes only a click of a button and results in no additional charges thanks to the embedded WebRTC technology.

To top it off and give customers even more choice, 3CX also includes Facebook and WhatsApp integration as part of its UC mix. 3CX Web Client can be used to attend to all customer requests regardless of their preferred channel. With a centralized overview of incoming and past inquiries, as well as the option to route chats to another agent or even a group of agents, customer service can reach a new high.

Easy To Set Up And Cost-Effective Web Conferencing

Web conferencing is among the advanced unified communications features included in 3CX, and this feature delivers very exciting and cost-effective capabilities. Web conferencing via 3CX uses a technology called WebRTC, a free and open source technology solution which activates real-time communication on web browsers and applications using APIs. As a result, users can host online meetings through a web browser from anywhere and wherein they no longer need to have their audiences install additional plug-ins, pay for conference call fees, or subscribe to web conferencing services offered by third-party providers.

Screen Sharing, Remote Control, And Classroom Capabilities

Additionally,  3CX’s web conferencing feature provides users with screen sharing and remote control capabilities which are very useful for conducting online product demonstrations or those presentations that require the delivery of content from manuals or instructions related to website navigation. Also, it has classroom capabilities which enable participants to answer surveys and send feedback, thereby increasing engagement.

Reduce Travel Costs

Aside from helping users reduce communication costs, the web conferencing feature lets them minimize travel costs, as the cutting-edge WebRTC technology allows them to host webinars and online meetings, and enable face-to-face communication wherever they are and wherever their audiences are located.

Say Goodbye To Expensive Telco Fees And Charges

3CX is a PBX phone system that is built to assist organizations and companies in cutting spending on communications technologies and services. But how exactly does 3CX help them reduce telco costs? The IP phone system allows employees and remote workers to call each other free of any charge. In other words, they can make phone calls to their main office or other offices within the organization for free.

Customers can also reach out to the organization and its employees at a lower call rate. This is because the phone system uses a service known as DID or Direct Inward Dialing. DID provides companies with a set of dedicated phone numbers that customers can dial in order for them to keep in touch with specific employees or workstations within the company. This service eliminates the need for setting up a physical phone line for each connection. Instead, it uses SIP trunk lines by which the phone system is run and calls are handled using an Internet connection.

Click To Call Extension And CRM Integration

3CX has an integration feature called Click to Call, an extension or plug-in that users can add and activate on web browsers such as Google Chrome and Mozilla Firefox. Interestingly, they can even run this extension on their existing CRM system. The Click to Call extension or plug-in has the capability to automatically detect phone numbers that are appearing on websites, emails, contact lists, and CRM systems. As a result, users will be able to make phone calls right straight from the web browser or their CRM system without the need for dialing phone numbers or copying and pasting them.

Advanced And Reliable Mobile Phone VoIP Clients

To wrap it up, 3CX offers mobile phone VoIP clients dedicated to iOS and Android device users. These advanced and reliable mobile phone VoIP clients allow employees to place and receive calls from anywhere using their smartphones and only a single number. Thus, they will be able to take their office phone extension to any location. In addition, from their mobile devices, they can confirm whether their coworkers are available to receive call transfers, as the mobile phone VoIP clients support mobile viewing of presence.