Comm100 Review

PROS: Comm100 has countless functionalities to pick from, depending on your chat demands. Besides, they always innovate and develop.

CONS: I think it's the lack of skip choices and dark skin will certainly boost the interface.

PROS: The Comm100 staff is a delight to deal with. They are informed, sensitive, artistic, optimistic and ready to dive into data to put the customer first.

CONS: It's hard to find something unlikeable with Comm100. The team is simply awesome. Though I'd prefer it if they had a California office.

PROS: We have used this chat tool for strong seven years. One of the strongest, user-friendly tool that has indispensable features that help maximize the customer experience with our business.

CONS: There's nothing in this platform that I don't like. When you learn the requirements for installation, the operation will be fast and simple.

PROS: I like that it's very simple to set up on our web pages and to have custom keys.

CONS: I wish there's an option to write a username the IP address indicates. It does indicates a name after the chat. However, I often talk to them and never really had a chat with them. It will be nice to know when they're on my website and what pages on my site they go to.

PROS: I really liked the reporting feature of the app as well as the other features such as chat history, rating and code planning.

CONS: You can't get the year-round report. You could only have it split by 3 months.

PROS: A few of the things we enjoy best about Comm100 is having amazing functionality, high-end software, and it's cost-effective. It has ChatBot too that lets us automate the usual answers to the most frequent questions from people which frees up time and boosts our turnaround times. Moreover, the cool thing is that this chat won't go offline until you've decided to log off.

CONS: There's nothing bad about this software. Each version was significantly improved every time and responded to consumer feedback, demonstrated no bugs or sluggishness.

PROS: Different projects and multi-language support, outstanding reporting and insights, fantastic service. The auto chat translator is incredibly helpful and reliable, helping us to connect with a number of customers around the world.

CONS: No Microsoft Dynamics CRM integration

PROS: Comm100's powerful. It does provide all the features an operator needs to offer excellent customer service.

CONS: I'd like to be able to do more customization through the agent's perspective.

PROS: I've been partnering with Comm100 for the last several years and they've really been very supportive, helping me along the way and being very understanding because I'm not a very technical guy. They're very nice and still give me great support.

CONS: I've got no problems with Comm100. I like all about the business. They're fast to reply, very friendly, patient and do anything if there are issues that come up.

PROS: The business relationship between us and Comm100 was very valuable and sustainable in optimizing our LiveChat experience.

CONS: On our own site, we have an on-premise installation and maintenance from the Comm100 program. But it wasn't working well for us. Inside the back end of the Live app, we are continuously running multiple versions and were left to manually handle the chat service in many cases.

PROS: The first great feature is the live chat program! Second, is the ability to manage the customization tools. It was also user-friendly and an easy-to-understand program. I've been using it for about a time now, and we really love it!

CONS: Our business is open 24-hours a day and we can't get through to any representative during our weekend and night shifts.

PROS: All of it! We really enjoy the customization feature in almost anything, from how the button of the chat looks, to the chatbox campaigns, to back-end operations.

CONS: Nothing. Our usage is very simple, and Comm100 does what we need.

PROS: I really enjoy it a lot as it's incredibly loaded in functionalities because it has all the industry's leading tech has but is not that costly. There's nothing we haven't been able to do until now. It's really a software that can evolve with you. Many months ago, we began with quite a simple version and have upgraded over time. In every stage in creating a system that better fits our needs, the sales department has been very helpful to update Comm100 consistently and it is noticeable that they are taking it seriously a lot about the upgrades and about the necessary enhancements and improvements. I enjoy customized, personalized auto-responses and I use them a lot. I also appreciate being constantly informed of server downtime and app upgrades. The chat is very convenient to use and quick and seamless.

CONS: We never ever had trouble with Comm100. With the latest app updates, all we didn't like was updated and in some cases, a custom tech team solution went beyond only for us. This chat app is rarely disabled unless your networking system is inactive. It also has ChatBot: a Comm100 release that is a massive automated response bot. It is incredibly handy when I'm away, I just have to set up the content and follow my client's terms. This app is well suited to our organization's needs, we use it as a communication platform to connect with our consumers, sales and customer support. Customers also like that they are able to assess the chat session after it ends and receive a copy of the chat record if needed.

PROS: The easiness is what I enjoy most about Comm100. The Comm100 platform is simple to configure and also quite intuitive to use on your website. It's always a convenience to get your agents signed up and ready to connect. Comm100 does have a lot of videos and guides if you need assistance with any features. Another big benefit is that even in Canada we could keep our info. As a public entity, that was a make-or-break deal because of laws on privacy.

CONS: I really have nothing here to say. Some issues I had with the Comm100 team have definitely been dealt with quickly.