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SignalZen Review
What is SignalZen?
SignalZen is a chat platform that enables businesses and their employees to smoothly and securely connect and interact with website visitors in real-time. They can integrate their websites with SignalZen and add a customizable live chat widget that website visitors can use to communicate with their operators or agents.
SignalZen also integrates with Slack, allowing users to create, track, and handle chat conversations directly within Slack. This integration lets them chat with website visitors through public threads or private channels and access notifications, visitor information, and chat statistics from Slack. They can also engage with website visitors using SignalZen’s mobile applications.
The chat platform provides an easy-to-use console where they can track and analyze chat sessions and conversations and perform configuration tasks. Plus, users can create forms, knowledge bases, and canned responses, share emojis, files, and screenshots with website visitors, and customize the live chat widget’s look and feel.
Show MoreOverview of SignalZen Benefits
Real-Time Chat via Slack
With SignalZen, users can leverage, extend, and improve the features of Slack to engage with website visitors. You can set up public threads in Slack to chat with website visitors in real-time. You can also utilize different private Slack channels so that specific chat sessions and conversations are only accessible to the right teams and agents.
Users will receive instant notifications in Slack when website visitors reach out to them, and they need to respond to visitors’ chat messages. You can quickly access all the important information about website visitors, such as their online status, location, IP address, browser, and browsing history.
Native Integrations
SignalZen offers native integrations with widely used CMS, eCommerce, and automation systems and applications, including WordPress, Drupal, Joomla, Shopify, and Zapier. As a result, users can seamlessly implement SignalZen’s live chat widget on their website without technical difficulties.
This dynamic widget lets website visitors chat with customer support teams and agents whenever they have questions, requests, or issues. Users can modify the icon, color, position, and language of the live chat widget from SignalZen’s simple and centralized console. Additionally, they can collect, access, and evaluate the website, visitor, and chat data directly within the console, Slack, SignalZen mobile apps, or third-party tools.
Efficient & Effective Engagement
The chat platform provides features that help users efficiently and effectively engage with website visitors. For instance, website visitors can be required to fill out a web form first before chatting with agents. That way, agents can interact with visitors more appropriately and personalized based on the information visitors have entered into the form.
Website visitors can also give ratings and feedback about their chat conversations with agents. This makes it easy for owners and managers to measure, analyze, and improve agent performance, support quality, and customer satisfaction.
Show MoreOverview of SignalZen Features
- Slack Chat App
- Public Threads
- Private Channels
- Chat Copy/Redirect
- Visitor Data
- Notifications
- Native Integrations
- Live Chat Widget
- Widget Customization
- Web Forms
- Help Center
- Canned Responses
- File Sharing
- Chat Analytics
- Visitor Chat Ratings
- Console
- Mobile Apps
- GDPR-Compliant
Awards & Quality Certificates
SignalZen Position In Our Categories
Since companies have their own business-related needs, it is only logical they abstain from buying an all-in-one, “perfect” business application. Just the same, it is difficult to discover such an app even among well-known software systems. The best thing to do would be to narrow down the various major functions that require investigation like essential features, plans, skill aptitude of staff, company size, etc. After which, you should follow through your research exhaustively. Have a look at some SignalZen evaluations and check out each of the software programs in your shortlist in detail. Such all-encompassing research guarantees you keep away from mismatched software products and buy the system that includes all the function your company requires.
Position of SignalZen in our main categories:
TOP
200
SignalZen is one of the top 200 Customer Support Software products
It's essential to realize that hardly any service in the Live Chat Software category will be an ideal solution that can meet all the requirements of all business types, sizes and industries. It may be a good idea to read a few SignalZen Live Chat Software reviews first as certain services might perform well only in a very narrow set of applications or be prepared with a really specific type of industry in mind. Others may function with an intention of being easy and intuitive and therefore lack complicated functionalities desired by more experienced users. You can also find apps that support a wide group of users and offer a complex feature base, but this in most cases comes at a higher cost of such a solution. Ensure you're aware of your needs so that you buy a service that has exactly the elements you look for.
How Much Does SignalZen Cost?
SignalZen Pricing Plans:
Free Trial
Basic
$10/month
Pro
$35/month
Business
$55/month
What are SignalZen pricing details?
SignalZen Pricing Plans:
Free Trial
Basic
$10/month
Pro
$35/month
Business
$55/month
SignalZen provides three enterprise pricing plans for users to choose from. Here are the details:
Basic – $10/month ($99 for annual billing)
- 5 operators
- 1 sub-domain
- Unlimited chat sessions
- Unlimited bandwidth
- Premium customer support
Pro – $35/month ($345 for annual billing)
- All features in Basic Plan, Plus:
- Unlimited operators
- 10 sub-domains
- Canned responses
- White-label live chat widget
Business – $55/month ($539 for annual billing)
- All features in Pro Plan, Plus:
- Unlimited sub-domains
User Satisfaction
Positive Social Media Mentions
10
Negative Social Media Mentions
0
We realize that when you make a decision to purchase a Live Chat Software it’s crucial not only to see how professionals evaluate it in their reviews, but also to check if the actual people and businesses that use this software are actually happy with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and SignalZen reviews across a wide range of social media sites. The data is then featured in an easy to understand format showing how many users had positive and negative experience with SignalZen. With that information at hand you should be equipped to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Android
- iPhone/iPad
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for SignalZen?
SignalZen integrates with these systems:
- Slack
- Zapier
- Shopify
- Joomla
- Drupal
- WordPress
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