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SignalZen Review
What is SignalZen?
SignalZen is a chat platform that enables businesses and their employees to smoothly and securely connect and interact with website visitors in real-time. They can integrate their websites with SignalZen and add a customizable live chat widget that website visitors can use to communicate with their operators or agents.
SignalZen also integrates with Slack, allowing users to create, track, and handle chat conversations directly within Slack. This integration lets them chat with website visitors through public threads or private channels and access notifications, visitor information, and chat statistics from Slack. They can also engage with website visitors using SignalZen’s mobile applications.
The chat platform provides an easy-to-use console where they can track and analyze chat sessions and conversations and perform configuration tasks. Plus, users can create forms, knowledge bases, and canned responses, share emojis, files, and screenshots with website visitors, and customize the live chat widget’s look and feel.
Show MoreOverview of SignalZen Benefits
Real-Time Chat via Slack
With SignalZen, users can leverage, extend, and improve the features of Slack to engage with website visitors. You can set up public threads in Slack to chat with website visitors in real-time. You can also utilize different private Slack channels so that specific chat sessions and conversations are only accessible to the right teams and agents.
Users will receive instant notifications in Slack when website visitors reach out to them, and they need to respond to visitors’ chat messages. You can quickly access all the important information about website visitors, such as their online status, location, IP address, browser, and browsing history.
Native Integrations
SignalZen offers native integrations with widely used CMS, eCommerce, and automation systems and applications, including WordPress, Drupal, Joomla, Shopify, and Zapier. As a result, users can seamlessly implement SignalZen’s live chat widget on their website without technical difficulties.
This dynamic widget lets website visitors chat with customer support teams and agents whenever they have questions, requests, or issues. Users can modify the icon, color, position, and language of the live chat widget from SignalZen’s simple and centralized console. Additionally, they can collect, access, and evaluate the website, visitor, and chat data directly within the console, Slack, SignalZen mobile apps, or third-party tools.
Efficient & Effective Engagement
The chat platform provides features that help users efficiently and effectively engage with website visitors. For instance, website visitors can be required to fill out a web form first before chatting with agents. That way, agents can interact with visitors more appropriately and personalized based on the information visitors have entered into the form.
Website visitors can also give ratings and feedback about their chat conversations with agents. This makes it easy for owners and managers to measure, analyze, and improve agent performance, support quality, and customer satisfaction.
Show MoreOverview of SignalZen Features
- Slack Chat App
- Public Threads
- Private Channels
- Chat Copy/Redirect
- Visitor Data
- Notifications
- Native Integrations
- Live Chat Widget
- Widget Customization
- Web Forms
- Help Center
- Canned Responses
- File Sharing
- Chat Analytics
- Visitor Chat Ratings
- Console
- Mobile Apps
- GDPR-Compliant
Awards & Quality Certificates
SignalZen Position In Our Categories
Bearing in mind businesses have unique business-related needs, it is only sensible they steer clear of seeking a one-size-fits-all, ”best” software solution. Needless to say, it would be hard to try to pinpoint such application even among branded software systems. The best thing to undertake can be to make a list of the different significant factors which demand research such as major features, costing, technical skill aptitude of staff, organizational size, etc. After which, you must follow through your product research to a full extent. Browse over some of these SignalZen evaluations and explore each of the software programs in your list in detail. Such comprehensive research can make sure you keep away from unsuitable software products and choose the system which includes all the tools your business requires.
Position of SignalZen in our main categories:
TOP
200
SignalZen is one of the top 200 Customer Support Software products
There are well-liked and widely used systems in each software group. But are they automatically the best fit for your organization’s specific requirements? A trendy software application may have thousands of subscribers, but does it present what you need? For this reason, do not blindly shell out for popular systems. Read at least a few SignalZen Live Chat Software reviews and think about the elements that you wish to have in the software such as the cost, main tools, available integrations etc. Then, shortlist a few solutions that fit your requirements. Check out the free trials of these products, read online reviews, get explanations from the seller, and do your investigation meticulously. This profound homework is certain to help you choose the best software solution for your organization’s special requirements.
How Much Does SignalZen Cost?
SignalZen Pricing Plans:
Free Trial
Basic
$10/month
Pro
$35/month
Business
$55/month
What are SignalZen pricing details?
SignalZen Pricing Plans:
Free Trial
Basic
$10/month
Pro
$35/month
Business
$55/month
SignalZen provides three enterprise pricing plans for users to choose from. Here are the details:
Basic – $10/month ($99 for annual billing)
- 5 operators
- 1 sub-domain
- Unlimited chat sessions
- Unlimited bandwidth
- Premium customer support
Pro – $35/month ($345 for annual billing)
- All features in Basic Plan, Plus:
- Unlimited operators
- 10 sub-domains
- Canned responses
- White-label live chat widget
Business – $55/month ($539 for annual billing)
- All features in Pro Plan, Plus:
- Unlimited sub-domains
User Satisfaction
Positive Social Media Mentions
10
Negative Social Media Mentions
0
We are aware that when you choose to get a Live Chat Software it’s vital not only to learn how professionals score it in their reviews, but also to check if the real users and companies that use these solutions are genuinely happy with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and SignalZen reviews across a broad range of social media sites. The data is then featured in an easy to understand format revealing how many customers had positive and negative experience with SignalZen. With that information available you will be equipped to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Android
- iPhone/iPad
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for SignalZen?
SignalZen integrates with these systems:
- Slack
- Zapier
- Shopify
- Joomla
- Drupal
- WordPress
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